VodafoneThree - Client Services Manager

Location: Location Independent – UK travel required 3-4 days per week
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week – Monday to Friday

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.



Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join Vodafone Business Security Enhanced (VBSE)) and strengthen the cyber security of the UK's Critical National Infrastructure and public sector organisations.

The Client Services Manager will be responsible for managing and developing relationships with key Defence Contractor and Prime customers. This role involves overseeing customer contracts, strengthening strategic partnerships, and driving the growth of VBSE's presence and revenue across assigned accounts. The successful candidate will nurture existing relationships, identify and pursue new business opportunities, and leverage Vodafone's extensive portfolio of solutions to deliver value and support customer objectives.

What you’ll do

• Be the lead Client Services Manager within Defence Contractors/Primes, and accountable for coaching and mentoring the other Client Services Managers.
• Manage a diverse range of stakeholders across the customer base and internally within Vodafone, acting as part of the escalation process, implementing and managing local contingency plans to deal with internal/external business issues that impact upon revenue, cost and margin.
• Deliver sales briefings remotely, at a Vodafone Secure Site or at customer premises within the United Kingdom being capable and credible to present to senior customer stakeholders.
• Keep ahead of industry trends and client needs to anticipate and address potential challenges in acquisition activities, and use this data to continually develop the Defence Strategy
• Build a qualified pipeline across the Defence portfolio.
• Exceed Net Promoter Scores (NPS) targets for all customers.
• Produce account development plans, opportunity close plans, prepare customer proposals and manage the full lifecycle of the sale from won to transition and into delivery and beyond.
  

Who you are

• Strong communication skills to guide, influence and convince others (including customers, partners and third parties).
• Excellent external communication is required (up to CxO level).
• Negotiation skills internally and externally at senior levels.
• Judgement based on analysis of factual and qualitative information in complicated or new situations.
• Expert knowledge on the Defence sector in order to articulate Defence requirements into technical outputs.

Security Clearance: This position requires the ability to obtain a UK Developed Vetting (DV) clearance.

Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.



Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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