SRE Chapter Lead

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

As Site Reliability Engineering Chapter Lead, you will own the development of SRE capabilities, building and growing a strong SRE community and ensuring consistent practices across teams and platforms. You will lead through coaching rather than line management, focusing on knowledge sharing and continuous improvement, while setting clear chapter principles that support strong reliability, observability, automation, and smooth operations for Vodafone’s critical services.

More Specifically you will:

• Guide and grow a community of SRE experts working within cross‑functional teams
• Act as Chapter Product Owner for SRE practices, tooling, and skills development
• Allocate SRE resources across teams based on seniority, priority, and business criticality
• Organize chapter rituals to nurture best practices, knowledge sharing, and innovation in reliability engineering
• Act as a servant leader, supporting organisational maturity and readiness rather than controlling delivery
• Define, maintain, and harmonize SRE chapter principles and standards across the organization
• Mentor and coach SREs, enabling growth in both technical depth and breadth
• Promote and embed SRE principles such as SLIs/SLOs, error budgets, automation first mindset, and blameless postmortems
• Ensure technical integrity and quality consistency across the full-service lifecycle (design, build, deploy, operate)
• Drive continuous improvement of monitoring, alerting, observability, and incident/problem management practices
• Act as key contributor during major incidents, ensuring learning, root cause analysis, and sustainable remediation
• Identify, standardize, and improve operations and reliability processes across organizations, increasing efficiency and resilience

Who you are

• Bachelor’s Degree in Computer Science, Engineering, or a related field
• 5+ years of experience in Site Reliability Engineering, IT Operations, DevOps, or similar roles
• 2–3+ years of experience coaching, mentoring, or leading technical communities or teams
• Strong hands-on background in cloud platforms (e.g. AWS, GCP, Azure, OCI) and large‑scale systems
• Proven expertise in monitoring, logging, and observability tools (e.g. Prometheus, Grafana, ELK stack)
• Strong experience with CI/CD pipelines, automation, scripting (Python, Bash), and Infrastructure as Code (Terraform, Ansible)
• Solid understanding of containerization and orchestration (Docker, Kubernetes)
• Experience with incident & problem management, root cause analysis, and service resiliency design
• Passion for continuous learning, knowledge sharing, and capability building
• Agile mindset, able to foster collaboration and continuous improvement across squads
• Strong stakeholder management skills, acting as an enabler and trusted advisor across technical and business teams
• Ability to bring external best practices, experiment, and drive innovation in SRE ways of working
• Excellent written and verbal communication skills in Greek and English, with technical and nontechnical audiences

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Award-winning work environment -certified #1 Top Employer in Greece
• Competitive pay, bonus & remuneration package
• Private Health & Medical Insurance
• Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
• Unlimited access to learning resources and trainings
• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual
  orientation or length of service
• Spirit of Vodafone Day: one day each quarter dedicated to your personal development
• Extra days off: Vodafone Day, Family Day, Volunteering Day
• Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
• Special employee offers and discounts

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.