Specialist: HR Business Partnering

Job Description

Role Purpose:

Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom.

Infinity Services Partner Company is looking for an HR Business Partnering Specialist

Create an enabling environment to drive performance and employee engagement across the business areas by partnering with business leaders by implementing the relevant and appropriate people plans. Facilitate the delivery of the Vodacom strategic HR priorities, through defining an appropriate strategy to deploy the people plan and partner with business leadership in the execution of the plan. The key focus will amongst others include but not limited to organisation effectiveness, talent management & building capabilities.

Your responsibilities will include:

HR Partnering:

• Act as a trusted advisor to managers and teams on HR policies, employee relations, and performance management.
• Serve as the first point of contact for HR-related queries from call centre agents and team leaders.

HR Operations

• Support the rollout of learning and development initiatives, onboarding programs, and career pathing frameworks.
• Support recruitment teams with onboarding processes and help implement retention strategies tailored to contact centre dynamics.
• Assist with the recruitment of key positions within the contact centre environment
• Assist team leaders with performance improvement plans and provide coaching on people management practices.
• Manage attendance issues, disciplinary processes, and conflict resolution in a fair and consistent manner.
• Maintain accurate employee records, manage shift-related HR documentation, and ensure compliance with labour laws.

Engagement & Culture:

• Drive engagement initiatives, pulse surveys, and feedback loops to enhance workplace culture.
• Drive initiatives to boost morale, reduce attrition, and promote a positive, inclusive workplace culture.
• Help embed company values and support initiatives that foster innovation, agility, and collaboration.

Data & Insights:

• Leverage HRIS and analytics tools to generate reports and insights that inform people decisions.
• Track key HR metrics such as turnover, absenteeism, and engagement scores to inform continuous improvement.

Tech Culture Alignment:

• Help embed company values and support initiatives that foster innovation, agility, and collaboration.

The ideal candidate for this role will have:

Must have technical/professional qualifications:

• Diploma or Bachelor’s degree in Human Resources, Industrial Psychology, or related field.
• 2–4 years of HR experience, preferably in a call centre or high-volume support environment.
• Familiarity with HRIS systems and time/attendance tools.
• Strong understanding of labour legislation and HR policies.
• Excellent interpersonal and conflict resolution skills.
• Ability to work flexible hours to support shift-based teams

Job Experience:

• 2–4 years of HR experience, preferably in a call centre or high-volume support environment.
• Familiarity with HRIS systems and time/attendance tools.
• Strong understanding of labour legislation and HR policies.
• Excellent interpersonal and conflict resolution skills.
• Ability to work flexible hours to support shift-based teams

Job Knowledge:

• Good breadth of HR experience
• Commercially savvy / business understanding
• Strong relationship skills
• Experience of supporting organisational change

Key Competencies

• Empathy and approachability
• Conflict resolution and mediation
• Time management and prioritization
• Communication across diverse teams
• Resilience in high-pressure environments
• Data-driven decision-making
• Relating and Networking
• Persuading and Influencing
• Creating & Innovating
• Presenting and Communicating Information
• Deciding and initiation action
• Delivering Results
• Adapting & Responding to Change
• Planning and Organising

Closing date for Applications: 01 July 2025.

The base location for this role is, Techno Centre in Bellville Cape Town.

The company approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Infinity Services Partner is committed to an organizational culture that recognises, appreciates and values diversity & inclusion.