SME Care Agent

Job Description

Location: Homebased
Salary: £ 29,215 per annum plus bonus and Vodafone benefits
Working Hours: Full time 37.5 per week, This is a shift-based role and will require you to be flexible and available to work Monday to Friday, between 8 am – 6 pm



*Homebased

At Vodafone UK our homebased working means you’ll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative and simply connect. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.



Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.


At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.


Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

What you’ll do

At our core, we believe there’s a big difference between just doing your job and truly making a difference. That’s where our Customer Care team shines. We’re all about solving problems for our customers. Whether it’s over the phone, by email, or through webchat and doing it in a way that’s clear, helpful, and genuinely engaging.


Great customer service starts with listening. It’s about picking up on the little things that help us understand what someone really needs. And when you do that well? You’re not just helping someone, you’re building trust. In return, we make sure you’re heard too. You’ll be part of a team that supports your growth and gives you every opportunity to move forward in your career.

• You'll handle a variety of customer queries related to our key strategic products
• Your goal is to resolve issues on the first contact—leaving customers happy
• You’ll be empowered to spot opportunities where additional products could help customers
• You’ll use your knowledge and rapport-building skills to spark interest in those products
• You’ll aim to turn every interaction into a positive experience for the customer

Who you are

• A natural communicator who listens just as well as you speak
• Someone who builds rapport quickly and genuinely cares about helping others
• Positive, resilient, and ready to take on any challenge with a smile
• Passionate about delivering brilliant customer service every single time
• Confident using computer systems and picking up new tools quickly
• Calm under pressure and skilled at handling objections with ease
• Flexible and adaptable—you thrive in a fast-paced, ever-changing environment
• Always on the lookout for ways to go the extra mile and boost customer loyalty

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.



Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.


If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

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