Senior Fraud Strategy & Prevention Manager

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

With us, you can shape how Ireland's leading telecom partner protects its customers, business, and reputation from fraud.

You will set the strategic direction for fraud management across the organisation, defining the approach to policies, tools and methodologies in line with regulatory requirements and industry practice. You’ll drive continuous improvement in detection and prevention capabilities, reducing financial exposure while delivering measurable value to the business. A key part of the role is leading fraud risk assessments, ensuring compliance and protecting the organisation from legal, financial and reputational risk.

You will play a visible role in embedding a strong anti‑fraud culture, influencing behaviours and ensuring ethical standards are lived across teams and partners. You’ll lead how we protect and support customers—both through proactive awareness campaigns and by making sure those impacted by fraud receive the right experience and care. Externally, you’ll build strong relationships with regulators, law enforcement and industry peers to help shape Ireland’s broader fraud agenda.

Working closely with Technology, Finance and Commercial teams, you’ll embed fraud controls into product and proposition design from the outset. You’ll lead a transformation roadmap that brings together stakeholders to deliver change at pace, using data, analytics, automation and emerging technologies to stay ahead of evolving threats. Alongside this, you’ll build and develop a high-performing fraud function, ensuring the team, tools and operating model continue to evolve with the business.

Who you are

• Proven strategic leadership experience, with the ability to set direction and deliver enterprise‑level fraud or security initiatives with measurable impact
• Strong stakeholder management skills, able to influence senior leaders, align cross‑functional teams and drive shared outcomes
• Experience building and managing external relationships with regulators, law enforcement, government bodies and industry partners
• Confidence to challenge constructively, make difficult decisions and raise critical issues, even in complex or sensitive situations
• Deep expertise in telecommunications fraud, with a strong understanding of fraud types, risks and countermeasures, combined with commercial awareness
• Ability to make clear, effective decisions in fast-paced and high-pressure environments
• Experience leading enterprise risk, compliance and transformation initiatives across multiple lines of defence
• A customer-focused mindset, with a clear commitment to protecting customer trust and shaping best practice within the organisation and industry
• Strong capability in leading teams—engaging, aligning and developing people to deliver results and build a high‑performance culture
• A track record of delivering outcomes through innovation, operational efficiency and continuous improvement, supported by effective use of data, analytics

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• The flexibility to work how you perform best, with hybrid ways of working and real focus on work-life balance
• A competitive package including salary, bonus and a strong pension to support you now and long-term
• €1050 flexible benefits allowance, plus access to comprehensive health and wellbeing support
• Access to our on-site wellness centre and gym, alongside a wider wellbeing programme
• Free mobile plan, device offers and exclusive discounts for you, your family and friends
• Market-leading family policies and flexibility to support you at every stage of life
• Real opportunities for career growth through learning, development and internal progression

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.