Senior Account Manager

Job Description

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Certified by the Top Employer Institute 2026.

Role Purpose/Business Unit:

To oversee and manage customer relationships of the large enterprisecustomers/key accounts, leveraging of our products and solutions to address thecustomer needs. Enables the solution delivery through collaborating with internaland external stakeholders with the objective to defend and grow the base. Drivesand delivers sales targets, customer experience and commercial objectives of theportfolio through sales discipline and practice of account planning, pipeline and opportunity management

Your responsibilities will include:

Sales & Stakeholder Management

• Primary owner of all customer relationship building and engagements in thedesignated portfolio
• Proactively mitigates and defends the base while driving portfolio revenuegrowth
• Develop a healthy, productive and respectful relationship with all keycustomers/ stakeholders based on integrity and professionalism.
• Acquire a thorough understanding of key customer needs and requirements, toprovide relevant and value adding solutions to deepen the relationship andservice offerings
• Uphold sales best practice of accurately documenting sales plans, accountdevelopment plans (ADP), engagement plans, tracking and monitoring salesconversions and implementation
• Develop a pipeline of prospects which are systematically qualified, managingthe decision-making process within allocated accounts to ensure salesprospects are closed.
• Own escalated customer complaints for the portfolio and collaborate with therelevant internal stakeholders to ensure they are closed to cultivate trust anddelight our customers.
• To support finance in recovering overdue and non-payment by clients.
• Ensure the correct products and services are delivered to customers in a timelymanner as per the customer needs and objectives.
• Serve as the link of communication between key customers and internal teamsto ensure both proactive and reactive engagements are managed seamless.
• Play an integral part in generating new sales that will turn into long-lastingrelationships.
• Clearly communicate the progress of monthly/quarterly initiatives to internaland external stakeholders

Reporting

• Prepare monthly/ Weekly Run Rate and Demand Management
• Perform Sales Analysis by product
• Annual Sales Strategy & Budget Planning
• Prepare regular reports of progress and forecasts to internal and externalstakeholders using key account metrics.
• Forecast and track key account metrics
• Prepare reports on account status, give recommendations to maximize sales asper the identifying trends, gaps and opportunities. (Strategic Account Plan /Joint Account Planning)

The ideal candidate for this role will have:

• B Degree/Equivalent
• A Post Graduate Degree advantageous
• A minimum of 3+ years’ (Account Manager) OR 5+ years’ (Senior AccountManager) work experience in a Sales and Service
• experience in thetelecommunications or technology related environments e.g. (ICT) withdemonstrated experience in:
• Portfolio management
• Ability to increase NPS results and reduce administrative expense
• Ability to build relationships
• A valid driver’s licence

Technical Competencies

• Experience in solution selling within enterprise customers
• Deep understanding of the customer’s business, it’s market and industryalongside key decision-makers and influencers in account organisation
• Ability to translate customer’s objectives and strategy into relevant VodacomBusiness propositions
• Successful track record of managing multi- industry sales and demonstrateprofitable revenue growth

Behavioural Competencies

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement orinnovation
• Collaboration: Actively fosters collaboration, seeks input and effectivelypartners
• Resilience: Actively seeks opportunities for growth, demonstrates a strongcommitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approachesdecision makers, finds sponsors)
• Organizational Savvy: Demonstrates strong understanding of assigned strategyfor the Business/ Function and creates strong team alignment to the strategy.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 30 April 2026.

The base location for this role is Vodacom, Midrand Campus

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.