Senior Account Manager

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Role purpose:
Responsible for driving growth and retention of customers in the Small Office/Home Office (SoHo) segment, ensuring excellence in account management and customer experience. This is a strategic role focused on expanding the SoHo customer base, increasing revenue, and ensuring alignment with corporate objectives.

Key Accountabilities:

• Define and implement the SoHo sales strategy.
• Ensure growth of the SoHo customer database.
• Manage strategic relationships and ensure customer loyalty.
• Monitor account performance and achieve revenue targets.
• Develop retention and growth plans, minimizing churn.
• Identify market opportunities and competitive trends.
• Promote cross-selling and upselling practices.
• Represent the SoHo segment to executive leadership.
• Ensure excellence in customer experience.

What we are looking in you:

• University degree (post graduate will be advantageous).
• Work experience in Telecommunications / IT Industry will be an advantage.
• Strong planning and organisational skills.
• Strong ability to formulate and implement account strategies and plans.
• Solid experience in B2B/SoHo sales (minimum 5 years).
• Strategic and analytical capability to interpret market data.
• Knowledge of technological/IT solutions relevant to the SoHo segment.
• Excellent communication and negotiation skills.
• Proven track record of achieving and exceeding revenue targets.
• Ability to influence and lead indirectly.
• Passion for innovation and continuous learning in business products and services.
• Fluent knowledge of English language (oral & written).

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.