Products and Services Analyst

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.The Business Analyst acts as a key link between business stakeholders and technical teams, translating business needs into clear, actionable requirements. The role aims to drive data-informed decision-making, optimize business processes.

What you’ll do

• Elicit, analyse, and document business and functional requirements;

• Work closely with stakeholders;

• Produce clear and structured functional documentation (e.g., business requirements, functional specifications, user stories);
• Maintain and manage requirements using Jira and Confluence, ensuring traceability and clarity;
• Support agile delivery teams by refining backlog items, clarifying scope, and supporting sprint planning;
• Contribute to data-driven decision-making using reporting and analytics tools;
• Contribution to improvements in operational efficiency, customer experience, or time-to-market;
• Quality, accuracy, and completeness of business and functional requirements;
• Reduction in rework or clarification requests due to unclear requirements.

Who you are

• Bachelor’s degree in business, Engineering, or a related field;
• Strong team spirit and collaborative approach;
• Hands-on experience with Confluence and Jira;
• Practical knowledge of Agile/Scrum methodologies
• Ability to understand and use Jira, Excel, Power BI or Looker for reporting, analysis, and performance tracking;
• Minimum 3 years of professional experience as a Business Analyst;
• Telco experience or similar;
• Fluency in English and Portuguese.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Hybrid Work Model - Flexible hybrid work model with 8-10 in-office days per month, managed by team leaders
• Vodafone Products and Services - Employees get a mobile phone, free communication plan, data card, and various discounts on services and products
• Recognition - Recognition programs for innovative, creative, high-potential employees and exemplary behaviors
• Health and Well-being - Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products
• Learning - Access to Communities of Practice and a customizable digital training platform with high-quality content (namely Harvard Business Publishing and Skillsoft)
• Local and International Mobility - Internal recruitment with local and international rotation opportunities across departments and roles

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.