Process Improvement Sr. Lead

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Plays a key role in driving business process improvement initiatives across multiple functions while focusing on leading large-scale, complex projects that enhance operational efficiency, optimize customer experience, and reduce costs using advanced methodologies such as Lean, Six Sigma, and Agile. Works closely with senior leadership and cross-functional teams to align process excellence strategies with Vodafone’s broader objectives and ensure the delivery of measurable results.

Main Responsibilities

• Manage the execution of major process optimization projects across the organization through applying Lean, Six Sigma, and other process improvement methodologies to achieve significant measurable outcomes in operational efficiency, cost reduction, and service quality ensuring they align with Vodafone business priorities
• Develop & Implement strategies to streamline and simplify business processes across the organization.
• Identify inefficiencies and bottlenecks in existing processes and develop actionable plans to address them.
• Collaborate, Engage and influence key stakeholders across various business units to ensure process improvements are aligned with Vodafone business goals and objectives.
• Utilize advanced analytics, KPIs, and benchmarking to drive process redesign and continuous improvement.
• Standardize best practices and document optimized processes to ensure consistency and repeatability across departments.
• Business case creation illustrating the benefits/savings vs cost
• Signing off the communication/training material related to the new proposed process

Required Skills & Qualifications

• Minimum 8 years of experience in Process improvement, Management Consulting, or transformation roles, preferably in the telecommunications, IT, or shared services industry
• Strong communication and influencing skills, credible at chairing and able to build cross functional partnerships
• Excellent problem-solving skills with demonstrable ability to manage ambiguity and simplify complex situations
• Six Sigma Black Belt or equivalent certification is required.
• Lean, Agile, or other relevant certifications are highly desirable.
• Project management certifications (e.g., PMP, PRINCE2) are a plus
• Expert as Process Champion and seeing initiatives from concept to delivery
• Good strategic insights and programme management experience in highly sophisticated cross functional environment
• Strong, strategic decision-maker with proven leadership
• Excellent stakeholder management skills
• Strong analytical skills (the role requires extensive analysis of trends)
• Excellent Presentation skills
• Attention to details

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.