Senior Business Process Consultant

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What You’ll Build

As a Senior Business Process Consultant, you will support or drive strategic transformation initiatives within the Adopt-to-Consume (A2C) Services Domain, ensuring seamless customer experiences and operational excellence across SAP’s Lines of Service. Your role spans the entire service lifecycle—from portfolio and sales to delivery—with a strong focus on post-sales activities.

You will:

• Unify, standardize, and help automate processes using AI-driven solutions to deliver accuracy, efficiency, and scalability, while ensuring proper documentation
• Champion innovation and process excellence, introducing intelligent automation and optimizing system integrations.
• Drive transformation and change management, ensuring governance and alignment with SAP’s strategic objectives.
• Promote a process-driven culture by applying lean principles and fostering continuous improvement across global teams.
• Collaborate cross-functionally with product management, engineering, business stakeholders, and senior leadership to translate strategic initiatives into actionable outcomes

What you bring

• Minimum 5 years of experience in process consulting or project leadership, with a proven record of delivering transformation projects on time, within scope, and to high quality standards
• Ability to drive innovation and leverage AI for automation, process mining, and operational efficiency.
• Ability to inspire and thrive in a high-performing, collaborative team environment.
• Strong strategic thinking with proven experience in process management, operations, or project leadership roles.
• Excellent communication, presentation, and stakeholder engagement skills in English.
• Adaptability and resilience in a fast-paced, transformation-driven environment.
• Solid analytical and problem-solving abilities with a focus on execution and measurable outcomes.
• Business acumen and deep understanding of enterprise processes in global organizations.
• Knowledge of SAP Service Delivery, ITIL, and Signavio is a plus

Where you belong

The Services Delivery Execution and Processes Team, part of CPIT’s Customer & Partner area within the Adopt-to-Consume (A2C) vertical, ensures seamless service delivery, customer success, and an excellent employee experience. We drive standardization, simplification, and efficiency by creating integrated, future-proof applications that deliver real business value. Our focus includes optimizing end-to-end process flows from business processes to solution procedures by integration and automation, leading enablement and change management for global adoption for all services roles driving SAP’s customer value.Our diverse team collaborates globally and is primarily based across MEE.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 438872 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid