Process Consultant-VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this role

We are seeking a Business Consultant to support business leaders in defining and delivering strategic change initiatives that enhance operational performance and customer outcomes. This role focuses on structured problem-solving, diagnostic-led transformation, and the design of optimised processes and operating models. The individual will work closely with senior stakeholders and delivery teams to ensure that change is adopted, benefits are realised, and sustainable capability is embedded across the organisation.

What you’ll do

Lead structured discovery and diagnostic engagements to define business challenges, identify root causes, quantify impact, and uncover value-creation opportunities.Design target operating models, optimised processes, and transformation roadmaps aligned to strategic priorities and measurable outcomes.Develop and challenge robust business cases, clearly articulating value, cost, risks, dependencies, and investment trade-offs.Facilitate senior stakeholder workshops and decision forums to drive alignment, resolve complex trade-offs, and enable evidence-based decisions.Define benefits realisation frameworks and performance measures to ensure value is tracked, reported, and sustained post-implementation.Provide change leadership across transformation initiatives, including stakeholder engagement, impact assessments, communication planning, and adoption enablement.Partner with programme, portfolio, and delivery teams to translate strategic intent into executable and governed delivery plans.Support governance structures with structured insights and recommendations, enabling effective risk management and executive decision-making.Coach and mentor teams on consulting methodologies, structured problem-solving, and continuous improvement practices.

Who you are

An experienced professional with 6+ years in consulting, operational excellence, or transformation roles, ideally within telecommunications or shared services environments.Skilled in end-to-end process design, process mining interpretation, Lean Six Sigma delivery, and automation opportunity assessment.Comfortable working independently in complex environments while delivering measurable business value.Experienced in business process optimisation, operational excellence, intelligent automation, and continuous improvement methodologies.A clear and structured communicator with strong facilitation and cross-functional collaboration skills.Familiar with tools and certifications such as Lean Six Sigma, change management frameworks, process mining solutions, automation platforms, and data visualisation tools.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

Opportunities to deepen expertise in operating model design and value realisation frameworks.Exposure to complex, cross-functional transformation initiatives across a global organisation.A collaborative and inclusive environment focused on ethical, responsible, and sustainable business practices.

What skills you will learn

Advanced consulting and structured problem-solving methodologies.Operating model design and benefits realisation techniques.Enhanced capability in automation, digital transformation, and continuous improvement delivery.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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