BUSINESS ANALYST - VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

As a Business Analyst, you will help shape and deliver change by translating business needs into clear, structured requirements, insights and actionable recommendations.You will partner with stakeholders across the organisation to define problems, improve customer and colleague experiences, optimise processes, and support the design and implementation of effective solutions.You are accountable for supporting end-to-end change delivery from discovery through implementation, ensuring traceability, measurable outcomes, and successful solution adoption.

What you will do

Partner with stakeholders to understand business objectives, define problem statements and agree on measurable outcomes.• Elicit, analyse and document business, functional and non-functional requirements using appropriate techniques (e.g., interviews, workshops, observation, data analysis).• Develop and maintain high-quality artefacts (e.g., process flows, BRDs, user stories, use cases and data definitions), ensuring clarity, traceability and readiness for solution design and testing.• Support solution design by evaluating options, constraints, impacts and dependencies, and providing evidence-based recommendations.• Define acceptance criteria aligned to business outcomes and support testing activities, including UAT planning, test scenario definition, and defect triage.• Manage requirements traceability and change control, ensuring alignment from discovery through delivery and implementation.• Support change and adoption activities, including communication inputs, training requirements, and transition to operations.• Contribute to continuous improvement by capturing lessons learned and identifying opportunities to simplify, standardise and enhance ways of working.

Who you are

Skills You Will Bring

Core Skills

• Business & Data Analytics
• Requirements & Value Definition
• Process Mining & Optimisation
• Consulting
• Problem Solving
• Requirements / User Stories
• Process Mapping
• Value Mapping

Soft Skills

• Analytical Thinking
• Facilitation & Workshop Design
• Clear Communication
• Stakeholder Empathy and a Curious Mindset

Nice-to-Have Skills (Not Mandatory)

• Business Architecture
• Customer Experience
• Lean Six Sigma
• Quality Assurance & Testing
• Business Case Support
• Data Interpretation / Dashboarding

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

We Support Your Development Through

• Hands‑on consulting, problem‑solving, and facilitation exposure
• Broader domain learning across strategic transformation areas
• Increasing ownership, mentoring opportunities, and leadership of analysis workstreams

What skills you will learn

Advanced business analysis techniques across discovery, design, and implementation.Enhanced capability in process mining, process optimisation, and requirements management.Improved analytical reasoning, data interpretation, facilitation, and structured communication.Practical experience with Agile methodologies, user story development, and quality assurance practices.Broader understanding of value realisation frameworks and transformation governance.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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