Business Consultant - VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

As a Business Consultant, you will support business leaders to define and deliver strategic change that improves operational performance and customer outcomes.You lead diagnostics, shape transformation opportunities, and design optimised processes and operating models.You develop robust business cases and actionable roadmaps, partnering with delivery teams to ensure change is adopted and measurable value is realised.This role drives structured problem solving and builds sustainable capability within the business.

What you will do

Lead structured discovery and diagnostic engagements to define business challenges, identify root causes, quantify impact, and uncover opportunities for value creation.Design target operating models, optimised processes, and transformation roadmaps aligned to strategic priorities, delivery constraints, and measurable outcomes.Develop and challenge robust business cases that clearly articulate value, cost, risks, dependencies, feasibility, and investment considerations.Facilitate senior stakeholder workshops and decision forums to build alignment, address complex trade-offs, and support timely, evidence‑based decisions.Define benefits realisation frameworks and performance measures to ensure value is tracked, reported, and sustained post‑implementation.Provide change leadership across transformation initiatives, including stakeholder engagement strategies, impact assessments, communication planning, and adoption enablement.Partner with programme, portfolio, and delivery teams to translate strategic intent into executable plans, ensuring alignment between design, governance, and delivery outcomes.Support governance structures with structured insights, options, and recommendations to enable effective risk management and informed executive decision‑making.Coach and mentor teams on consulting methodologies, structured problem solving, and continuous improvement practices to strengthen organisational capability.

Who you are

What skills you will bring

Core Skills

• Business Process Optimisation
• Continuous Improvement & Quality Management
• Intelligent Automation
• End‑to‑end process design & optimisation
• Process mining interpretation & improvement identification
• Operational Excellence
• SOP creation and control framework design
• Lean Six Sigma
• Automation opportunity assessment (RPA, workflow)
• Change impact assessment on processes
• Service performance measures (SLAs, OLAs, KPIs)
• Problem solving

Soft Skills

• Cross‑functional collaboration
• Continuous improvement
• Clear, structured communication and facilitation

Nice to have skills (not mandatory)

• Process Mining
• Lean / Agile Ways of Working
• Service Management & Transition
• Pipeline management

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

We support your development through:• Opportunity to deepen expertise in operating model design and value realisation frameworks.• Opportunity to lead increasingly complex cross-functional transformation initiatives.• Capability building in automation and digital transformation opportunities.• Hands on consulting and continuous improvement initiatives.

What skills you will learn

Advanced consulting methodologies and structured problem‑solving.Operating model design and business architecture fundamentals.Process mining interpretation, automation identification, and intelligent automation frameworks.Stakeholder facilitation, benefits realisation, and change adoption methodologies.Data‑driven decision‑making and value tracking.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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