Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role

As a Pricing Specialist, you will manage customer pricing requests and support the conversion of customer requirements into accurate, timely quotations and orders.

You will communicate with customers and internal stakeholders, maintain pricing information, evaluate wholesale business requests, coordinate order progress and help deliver a reliable customer experience. For roles supporting the Germany market, written and spoken German is required in addition to English.

What you’ll do

• Prepare and submit accurate customer quotations, with a strong focus on right-first-time quality and agreed turnaround times.
• Manage customer pricing requests, pricing inventories and order-conversion discussions from initial request through closure.
• Evaluate wholesale-provider requests and coordinate with account management, delivery, billing, feasibility, supplier and customer teams.
• Track customer orders and ensure stakeholders receive clear, timely updates on progress, risks, dependencies and issues.
• Resolve customer pricing and order-related issues within agreed service levels, escalating when support is required.
• Set accurate customer expectations in line with contractual commitments, key performance indicators and service-level agreements.
• Support network-design coordination to help ensure customer connectivity requirements are understood and delivered as agreed.
• Identify opportunities to simplify processes, improve efficiency and strengthen the quality of customer and stakeholder communications.

Who you are

• You are customer-focused and comfortable communicating with customers, partners and colleagues across different teams.
• You can manage multiple pricing requests and orders while maintaining accuracy, ownership and attention to deadlines.
• You communicate clearly in written and spoken English. German-language capability is required for positions supporting the Germany team.
• You work well with account management, delivery, billing, feasibility, suppliers and other operational stakeholders.
• You use sound judgement to balance customer expectations, contractual commitments and Vodafone’s commercial interests.
• You are proactive, collaborative and confident working under pressure as part of a team.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

An entry-level opportunity to build practical experience across customer pricing, telecom products, order management and cross-functional delivery while working with internal teams, business partners and customers.

What skills you will learn

Telecom pricing, quotation management, order-to-cash operations, customer communication, stakeholder coordination, commercial awareness and continuous process improvement.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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