Partner Assurance Specialist

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this role

We are seeking a Partner Assurance professional who will assure the performance of Vodafone Business’ strategic partners against contractual obligations and agreed service levels, ensuring high service availability and effective operational engagement.

In this role, the individual will drive consistency, continuous improvement, and the ongoing maturity of partner relationships through data-led assurance, innovation, and standardised processes. They will own key elements of the governance framework that underpins strong partner relationships and a positive stakeholder experience.

The role also involves developing a clear understanding of the commercial performance of partner-enabled products, identifying opportunities to maximise value, including the effective use of partner funding linked to performance, and contributing to an enhanced customer experience across Vodafone Business.

What you’ll do

• Assure partner performance against contractual SLAs and agreed service levels, leading corrective actions where underperformance is identified.
• Own and contribute to governance forums, service reviews, and performance discussions with strategic partners and internal stakeholders.
• Drive data-led assurance through dashboards, performance analytics, and structured reporting, ensuring accuracy and transparency.
• Support continuous improvement by standardising assurance processes and championing automation and digital solutions.
• Collaborate across Product, Technology, Operations, and Commercial teams to align partner performance with strategic and customer outcomes.
• Champion automation (including appropriate use of AI agents) to streamline assurance activities

Who you are

• Experienced in partner, supplier, or relationship performance management within a complex organisation.
• Confident working with contracts, SLAs, and governance frameworks, with a strong attention to
  detail.
• Comfortable using data, dashboards, and performance insights to inform decisions and influence stakeholders.
• A collaborative communicator who can engage partners and senior stakeholders without direct authority.
• Curious, improvement-focused, and motivated to enhance customer and partner outcomes through structured assurance.
• Experience using AI agents and automation

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Exposure to strategic, high-impact partner relationships within Vodafone Business.
• The opportunity to shape and mature governance and assurance frameworks at scale.
• A collaborative, international environment with strong stakeholder interaction.

In return we provide you with

• A dynamic environment where innovative ideas are always welcome
• A collaborative community where your professional goals and work are supported by a diverse team
• Access to internal and external trainings via other providers
• A supportive internal coaching and mentoring culture
• Corporate assets including a laptop and mobile phone with One Business Mobile Superior subscription (unlimited voice, text message, and data within the EU)
• Cafeteria package
• Private Medical Services
• Employee Assistance Program to support your wellbeing and mental health
• Life and accident insurance
• You can work remotely overseas for 20 days a year
• 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
• You and your family members can enjoy several discounts from our partners
• You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week

What skills you will learn

• Advanced partner assurance and governance practices.
• Data-driven performance management and commercial insight development.
• Influencing and stakeholder engagement across complex, matrix organisations.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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