Account Management Specialist

Job Description

What's in it for you

• Exposure to a diverse portfolio of international clients and projects.
• Opportunities to work autonomously while influencing meaningful client outcomes.
• A collaborative environment that values knowledge sharing and mentoring.
• The chance to contribute to service growth and innovation within an established global organisation.

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this role

We are seeking an experienced Account Management Specialist to independently manage and grow existing client relationships within a marketing and digital services environment. This role focuses on end-to-end ownership of client accounts, high-quality project delivery, and effective stakeholder alignment, while also contributing to service expansion and supporting the development of colleagues.

What you’ll do

• Act as the primary point of contact between clients and internal delivery teams, ensuring clarity and completeness of all project briefs.
• Manage end-to-end client account activities, including onboarding new customers and nurturing long-term relationships.
• Own project management activities, including planning, tracking, documentation, and delivery against agreed SLAs.
• Ensure all outputs meet defined quality standards and client expectations.
• Monitor, measure, and report on project progress, effectiveness, and efficiency using agreed tracking tools.
• Handle small to medium client escalations independently, escalating appropriately when required.
• Prepare and manage complex pricing proposals within defined approval frameworks.
• Coordinate meetings, prepare agendas, and document actions and outcomes.
• Support and mentor junior colleagues, contributing to team capability and performance.
• Provide regular updates and reports to the Team Leader, aligning with departmental processes.

Who you are

• You bring 4+ years’ experience in account and/or project management within a marketing agency or similar environment.
• You are comfortable working autonomously while collaborating effectively with diverse stakeholders.
• You communicate clearly and professionally in English, including with senior client stakeholders.
• You have strong organisational, prioritisation, and decision-making skills, and remain effective in ambiguous situations.
• You are detail-focused, analytical, and proactive in identifying process improvements.
• You demonstrate a consultative mindset, offering insights that support client growth and service expansion.
• You are proficient in MS Office and familiar with project and revenue tracking tools.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.