Merchant CVM Analyst

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role Purpose:
Deliver performance insights from merchant and channel data to support business growth and decision-making. Co-create advanced Machine Learning solutions that increase revenue, reduce costs, and improve customer experience, while strengthening Machine Learning capabilities across M-Pesa and Vodafone globally.
Key accountabilities and decision ownership:
• Develop data solutions through SQL, ETL, dashboards, and reporting.
• Monitor business performance through KPI tracking and channel analytics.
• Generate actionable insights to drive growth and business decisions.
• Lead campaign and commercial analytics including rewards, payouts, and performance reviews.
• Build and deploy Machine Learning solutions that improve revenue, efficiency, and customer experience.
Core competencies, knowledge and experience:
• Excellent analytical, logical and casual reasoning skills.
• Advanced SQL expertise for query optimization and data extraction across multiple sources.
• Proven ability to design, build, and maintain BI dashboards and reports using tools such as Power BI, Tableau, or Looker.
• Commercial acumen and business‑oriented mindset to identify opportunities, performance gaps, and customer value drivers.
• Effective communication and ability to anticipate customer, competitor and market dynamics

Must have technical / professional qualifications:
• 4+ years of experience in similar big data and data science role.
• Bachelor’s or Master’s Degree in quantitative fields like Mathematics, Statistics, Economics, Computer Science or Engineering, Artificial Intelligence, Data Journalism, or related fields
• Significant knowledge of customer driven marketing techniques and processes
• Proficiency in Python and associated data Science ecosystem, Machine Learning and Experiments Design.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.