Manager_Watson

About VOIS

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About VOIS India

In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Job description

Job Description:
We are seeking a Machine Learning Engineer with a strong background in artificial intelligence, generative AI, and experience specifically in chatbots and Retrieval-Augmented Generation (RAG) systems. The ideal candidate will possess solid Python programming skills and a good level of familiarity with the GCP/Vertex AI environment.
Key Responsibilities:
• Design, develop, and implement machine learning models and algorithms for AI applications, with a focus on chatbots and RAG systems.
• Collaborate with cross-functional teams to understand project requirements and deliver innovative AI solutions.
• Build and maintain scalable and efficient data pipelines for training and deploying machine learning models.
• Evaluate and improve the performance of AI models through rigorous testing and optimization.
• Stay up-to-date with the latest advancements in AI, generative AI, and machine learning technologies, especially focusing on how they could improve user experience and performance improvement for the platform
• Document and present findings, methodologies, and results to stakeholders and team members.
• Provide technical guidance and mentorship to junior engineers and team members.
• Engage in typical support activities such as prompt optimization, testing pipeline performance, modifying the data lifecycle and data ingestion pipelines, managing multilingual behavior of text generation, and conducting root-cause analysis of generated wrong answers.• Conversational AI (nice to have):
a. Experience in designing global conversational flow and depending on local needs, manage their localization from a technical solutioning perspective
b. Familiarity in Conversational AI tools such as IBM Watson, MS Bot, Dialog Flow, and Oracle Digital Assistant – experience with designing gneAI agents in a modern conversational platform (such as MS Copilot and Copilot Studio) will be a huge plus.
c. Familiarity with the following will be considered an advantage: data models of Intents, Utterances and Integration Journeys with external HR systems, ticketing tools such as Remedy and webchat tools such as IPSoft Amelia, Genesys etc.

• Soft Skills:
a. Excellent problem-solving skills and the ability to work independently and as part of a team.
b. Patience, proactiveness, willingness to take ownership, and a didactic approach
c. Strong communication skills, ability to explain complex technical concepts to non-technical stakeholders• Ways of working:
a. Must understand SAFE Agile and Agile Methodologies and have experience in understanding Jira tool.• Education / Certifications:
a. Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field from reputed institutions.
b. Any additional professional certifications in AI/ML engineering or Conversational AI will be a plus.

VOIS Equal Opportunity Employer Commitment India:

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we’ll be in touch!