IT Support Engineer (m/f/d) for Vantage Towers

Job Description

At Vantage Towers, we’re on a mission to power Europe’s sustainable digital transformation. As a leading tower company, we’re ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start-up.

As a young TowerCo, we have already achieved strong results with a continued focus on accelerating growth and a special emphasis put on sustainability. As part of our team, you’ll work in a dynamic and multicultural environment that embraces open communication, collaboration and teamwork.

If you’re ready to take responsibility and shape the future of telco infrastructure with us, then let’s level up in your career and reach the top – together.

Your contribution:

• You are responsible for maintenance, monitoring, troubleshooting and support of IT systems, e.g. CRM, ERP, Web Portals, Billing systems, Billing gateways, ESBs, API Gateways, Order management, and fulfilment systems
• You perform day-to-day L2 support activities such as incident and service request management, problem analysis and resolution, configuration changes, health check & housekeeping activity, triaging tickets to suppliers to identify bug fixes and enhancements
• You work on minor code product issues and escalate to appropriate teams, fault logging tracking and resolution, batch processing, interface management, extend support during release and deployment
• You support the Capacity Planning & Hardware Assessment and are able to create a technical roadmap for the product
• You drive efficiency through process improvement to continually improve service and reduce costs
• You identify opportunities for automation to deliver significant improvements against the operational KPIs

What makes you stand out:

• Must have strong experience in IT networks, system administration, cloud experience (e.g. AWS, GCP); Experience with reporting frameworks such as Apache Superset is nice to have

• Good understanding of ITIL Service with appropriate certifications

• Experience with integration technologies such as Apache NiFi, RabbitMQ (or similar)

• Familiarity with Flowable for workflow automation and also Robotics process automation skills

• Experience with monitoring and logging tools (Prometheus, Grafana, ELK/EFK)

• REST API Troubleshooting or Development experience
• Scripting knowledge like Unix shell and can write and understand basic SQL query

What we offer:

• A diverse, multicultural setup based on our values - accountability, respect, teamwork, and trust - and the opportunity to shape the organization
• An attractive salary package: depending on your professional experience and qualification
• Several benefits such as bonus, cafeteria, private medical insurance and team buildings
• Sport support option (AYCM access; Unlimited Fitness&Wellness sportpass)
• Hybrid working opportunity