Instructional Designer

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this role

We are seeking an Instructional Designer to support transformation projects and business-as-usual teams by creating engaging e-learning materials, user documentation, and internal promotional content. This role focuses on developing resources for global and local processes and systems within the SAP Transformation and Delivery team.

What you’ll do

• Collaborate with project members and stakeholders, including Subject Matter Experts and Business Change Management teams.
• Design and develop end-user e-learning courses, quick reference guides, and bite-sized learning videos.
• Create promotional videos for internal communication to support transformation initiatives.
• Track and report progress on e-learning development, ensuring review and testing.
• Maintain and update existing e-learning materials to ensure accuracy and accessibility.
• Gather feedback from stakeholders and end-users to evaluate and improve learning effectiveness.
• Identify opportunities to enhance efficiency in e-learning development and delivery.
• Explore innovative methods for online learning creation and delivery.

Who you are

• Fluent in English (written and spoken).
• Experienced or interested in e-learning development and instructional design.
• Skilled in stakeholder management, communication, and presentation.
• Proficient or willing to learn authoring tools such as PowerPoint, Articulate 360 (Rise, Storyline), and Vyond.
• Strong attention to detail, time management, and facilitation skills.
• Basic project management experience and SAP knowledge are desirable.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work on global transformation projects.
• Exposure to cutting-edge e-learning tools and methodologies.
• Collaborative and inclusive work environment.
• Professional growth through continuous learning and innovation.
• A dynamic environment where innovative ideas are always welcome
• A collaborative community where your professional goals and work are supported by a diverse team
• Access to internal and external trainings via other providers
• A supportive internal coaching and mentoring culture
• Corporate assets including a laptop and mobile phone with One Business Mobile Superior subscription (unlimited voice, text message, and data within the EU)
• Cafeteria package
• Private Medical Services
• Employee Assistance Program to support your well-being and mental health
• Life and accident insurance
• You can work remotely overseas for 20 days a year
• 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
• You and your family members can enjoy several discounts from our partners
• You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week

What skills you will learn

• Advanced e-learning design and development techniques.
• Proficiency in industry-leading authoring tools.
• Stakeholder engagement and communication strategies.
• Project coordination and time management in a global setting.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.