German Speaking Support Coordinator

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a highly organised and proactive Support Coordinator to enable smooth administrative and operational activities across commercial teams. The role focuses on supporting partner management, marketing, customer value management, and sales-related functions through coordination, reporting, budgeting support, and stakeholder collaboration.

What you’ll do

• Coordinate and support day-to-day departmental operations, including organising meetings, preparing agendas, and following up on action points
• Manage administrative processes such as shopping cart creation, tracking, and maintaining process accuracy
• Monitor budgets (including OPEX and payroll elements), prepare reports, and contribute to monthly budget review discussions
• Provide system support across tools such as SAP, Fieldglass, and Flexforce, including reporting and tracking activities
• Support onboarding and offboarding activities, including asset coordination and acting as a team buddy for new joiners
• Assist in organising internal workshops and external partner events, including agenda preparation and coordination
• Create presentations, documentation, and meeting minutes to support decision-making
• Support sales-related activities such as partner coordination, reporting, analytics preparation, and documentation updates
• Manage non-for-resale (NFR) processes with external partners, ensuring availability of demo equipment
• Ensure effective communication with internal and external stakeholders at various organisational levels

Who you are

• Highly organised with strong attention to detail and the ability to manage multiple priorities
• Proactive and solution-oriented, with strong collaboration skills
• Comfortable handling confidential information with discretion
• Skilled in project coordination and administrative processes
• Confident communicator with strong interpersonal awareness and professional presence
• Proficient in MS Office tools, especially PowerPoint and Excel
• Fluent in English and German, with German being essential for this role
• Familiar with tools such as SAP, Fieldglass, and Flexforce
• Able to prioritise tasks effectively and make informed decisions when handling requests

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work across diverse commercial and sales support functions
• Exposure to international stakeholders and cross-functional collaboration
• Development in financial tracking, reporting, and operational coordination
• Experience with enterprise tools such as SAP and Salesforce-related processes
• A structured environment to build organisational and project coordination expertise
• A dynamic environment where innovative ideas are always welcome
• A collaborative community where your professional goals and work are supported by a diverse team
• A supportive internal coaching and mentoring culture
• Opportunities to participate in company activities and CSR events
• Corporate assets including a laptop and mobile phone with subscription (unlimited voice, text message, and data within the EU)
• Cafeteria package
• Private Medical Services
• Employee Assistance Program to support your wellbeing and mental health
• Life and accident insurance
• You can work remotely overseas for 20 days a year
• 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
• You and your family members can enjoy several discounts from our partners
• You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week

What skills you will learn

• Advanced coordination and stakeholder management skills
• Budget tracking and financial reporting fundamentals
• Practical experience in enterprise systems and workflow tools
• Communication across organisational levels and external partners
• Event coordination and operational execution skills

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Follow us on social media

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/