Role Profile
Role title: Global Account Manager
Function: Vodafone Business International
Department: Sales
Reports to: Regional Sales Manager, VBI East Asia
Location: Taipei
Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
Role Purpose
Lead Vodafone's relationship with assigned strategic customers, positioning Vodafone as the trusted international digital and telecommunications partner. The GAM will be accountable for growing revenue, expanding Vodafone's footprint, driving customer success, and coordinating global Vodafone resources to support the customer's business transformation and international expansion.
What you’ll do
Key accountabilities and decision ownership
Strategic Account Leadership
• Own the end-to-end account strategy and customer growth plan for assigned strategic customers.
• Develop and maintain executive-level relationships across business, IT, procurement, operations, and leadership teams.
• Build and execute multi-year account plans aligned with customer priorities and Vodafone growth objectives.
• Identify growth opportunities across Vodafone's connectivity, cloud, security, mobility, IoT, managed services, and digital portfolio.
Revenue Growth & Business Development
• Achieve annual order intake, revenue, and profitability targets.
• Develop and maintain a robust pipeline of strategic and transformational opportunities.
• Expand Vodafone's presence across multiple customer regions and business units.
• Drive cross-selling and upselling of Vodafone solutions and services.
Executive Customer Engagement
• Establish trusted advisor relationships with customer executives and decision-makers.
• Lead executive business reviews, strategic workshops, and innovation sessions.
• Coordinate Vodafone executive sponsorship programs.
• Represent Vodafone as the primary commercial contact for the customer globally.
Global Virtual Team Leadership
• Lead cross-functional teams across Sales, Solution Design, Commercial, Legal, Delivery, Service Management, and Partner organizations.
• Drive a "One Vodafone" approach across multiple operating companies and regions.
• Coordinate resources to support complex multinational customer opportunities.
Industry & Market Development
• Develop deep understanding of the customer's industry, business challenges, and strategic priorities.
• Monitor market trends, competitive activity, and technology developments.
• Identify opportunities to replicate successful solutions across the customer's ecosystem and supply chain.
Commercial & Contract Management
• Lead complex commercial negotiations and account governance.
• Ensure forecast accuracy and disciplined opportunity management.
• Manage customer risk, contractual commitments, and escalation processes.
• Drive customer satisfaction and long-term retention.
Who you are
Essential
• 10+ years of Enterprise Sales, Global Account Management, or Business Development experience.
• Proven track record managing large multinational strategic accounts.
• Experience selling ICT, Managed Services, Cloud, Security, Network, Mobility, or Digital Transformation solutions.
• Strong executive stakeholder management and negotiation skills
• Experience leading virtual teams in a matrix organization.
Must have technical / professional qualifications:
• Fluent in English, Mandarin and ideally also Japanese
• Degree in Engineering or Computer Science with at least 10+years of relevant work experience
• At least 8+ years of key account sales experience in Telecommunications / IT industry.
Desired skills:
• Experience supporting multinational corporations headquartered in Asia.
• Knowledge of manufacturing, technology, financial services, retail, or other enterprise sectors.
• Experience managing complex multi-country opportunities and customer transformation programs.
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.
