FS-Risk Operation specialist

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role Purpose

The role of the Risk Operation Specialist is to monitor & control the risk of the framework for mobile money/financial services, this includes investigating, analysing and reacting to all type of risks that may face the cash product.

Main responsibility is supporting the growth of VF financial services through protecting VF-EG and its customers against all kind of risks including money laundering, fraud ,data security, and regulatory compliance.

Role Profile

. Risk Assessment and Analysis:

• Identifying potential, operational risks associated with mobile wallet transactions
• Analysing transaction data to detect fraudulent, money laundering activities or unusual patterns.

Regulatory Compliance:

• Ensuring the mobile wallet business complies with financial regulations such as NTRA, CBE & other security agencies requirements.
• Keeping up to date with evolving financial laws and data protection regulations in various regions and ensuring the company's compliance with them.

Collaboration with Internal Teams:

• Working closely with the legal, VF-AML, Anti-fraud, Cash team (CC), IT teams to identify and manage risks during the development and deployment of new features.
• Handling all the needed operation roles with internal team for example AML, Fraud, CC, internal cash operation team.
• Handling the needed external requests from partner bank related to operation requests for AML, Fraud, customer care …etc
• Handling the NTRA & other complaints that we receive from the cash CC team related to AML controls applied & wallet limited profile applied

Competencies & Qualifications

• Requires a bachelor’s degree in business, Accounting, or Data analytics.
• Experience in the financial services or Mobile Money is preferred.
• Excellent analytical & Communication skills.
• Good organizational skills and attention to detail is required.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.