DEX Adoption & Change Expert

Employment type: Full time

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a DEX Adoption & Change Expert to design and deliver high‑impact, audience‑aligned adoption and change initiatives that accelerate employee value realisation from Office IT and AI‑enabled digital workplace capabilities. Sitting within the Strategy, Design & Architecture team in Group Office IT, this role plays a key part in shaping how employees confidently and responsibly adopt Copilot for Microsoft 365 and AI agents across Vodafone’s global workforce.

What you will do

Design and execute targeted adoption and change initiatives for Digital Workplace and AI capabilities, aligned to global strategy and local market needs.
Translate adoption strategies, frameworks and playbooks into engaging, practical deliverables such as campaigns, learning assets, communications, and events for diverse audiences and maturity levels.
Act as a subject‑matter expert for GenAI adoption, supporting experimentation, use‑case discovery, and responsible usage across business functions.
Apply creative storytelling and behavioural insights to drive sustained change, moving beyond awareness towards confident, value‑driven usage.
Partner closely with product, design, communications, and business and local adoption leads to ensure consistency, relevance, and measurable impact of adoption activities.

Who you are

An individual with hands‑on experience using Copilot for Microsoft 365 and AI agents in day‑to‑day work contexts, with confidence in sharing practical knowledge and examples.
Experienced in delivering adoption and change initiatives within complex, enterprise environments.
Skilled in audience‑centred design, tailoring messages and enablement approaches to different personas, roles, and levels of digital maturity.
A creative storyteller who can turn strategy into compelling narratives, campaigns, and learning experiences that inspire action.
Comfortable applying systems thinking and agile or iterative delivery models to connect strategy, behaviours, and technology.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

The opportunity to influence how thousands of employees adopt and benefit from AI‑enabled ways of working.
Exposure to cutting‑edge digital workplace and GenAI capabilities within a global organisation.
The chance to collaborate with diverse, cross‑functional teams across multiple markets.
A role where creativity, experimentation, and thoughtful change leadership are valued.

What skills you will learn

Advanced techniques for driving sustainable AI and digital workplace adoption at scale.
Deeper expertise in behavioural change, storytelling, and experience‑led enablement.
Practical insights into responsible GenAI usage within a large, global enterprise.
Enhanced stakeholder influencing and collaboration skills across functions and geographies.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
#JDEnhancedByTARA

Follow us on social media and #StayConnected