Credit Collection Advisor

Role Profile:

• Handling inbound consumer customer billing & collection inquiries requests.
• Communicating with other collection teams to fulfill the customers’ requests and reaching a compromise to achieve the company collected amount targets and bad debt.
• Delivering the best customer experience through achieving the area TNPS, HD & quality targets.
• Supporting our digital transformation journey while conducting our daily operation.

Core Competencies, knowledge and Experience:

• Only Graduated with University degree.
• Very good knowledge of MS Office applications.
• Strong knowledge of existing Contact Centre processes and solutions and ability to identify areas for improvement.
• Good awareness of Vodafone Products and services and VF Digital channels.
• Strong knowledge of billing and collection issues (systems, processes, techniques).
• Strong Knowledge of ADSL billing issues.
• Advanced problem solving and decision-making skills.
• Excellence mind-set striving to exceed expectations.
• Excellent communications, negotiation and presentation skills both in Arabic and English.
• Ability to manage and coordinate multiple activities under tight timeframes, while maintaining the professional standard.
• Minimum one year experience at Customer Care.
• Full Time Employee.
• Willing to volunteer overtime if needed due to business need.