Credit to Collections Analyst - VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this role

We are seeking a detail-oriented Credit to Collections Analyst to join our FSSC team in Pune. This role is integral to managing cash applications, supporting collections, and ensuring accurate reconciliation and reporting. The individual will collaborate with internal teams and stakeholders to resolve queries efficiently and contribute to improving cash flow and reducing revenue leakage. The ideal candidate will have strong accounting knowledge, experience with ERP systems, and a proactive approach to stakeholder engagement.

What you’ll do

• Perform daily cash application and receipt clearing activities.
• Support collections through timely follow-ups and query resolution.
• Prepare and analyse reports including debtors ageing, AR reports, and bad debt summaries.
• Deliver Statement of Accounts and reconcile customer accounts.
• Collaborate with internal teams such as Treasury, AP, and Payment teams.
• Ensure compliance with audit requirements and GPO timelines.
• Contribute to cost reduction initiatives through automation and process optimisation.
• Engage with stakeholders to resolve issues and improve customer experience.

Who you are

• Holds a B.Com, Master’s in Finance, or Diploma in Finance.
• Possesses solid accounting knowledge and understanding of the Credit to Collections process.
• Experienced in cash application, collections, and reconciliation.
• Proficient in Microsoft Excel and ERP systems (Oracle/SAP preferred).
• Demonstrates strong analytical and problem-solving skills.
• Communicates effectively, both verbally and in writing.
• Understands B2B customer dynamics and telecom industry practices.
• Able to manage multiple priorities with attention to detail and independence.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

• Opportunity to work in a collaborative and inclusive environment.
• Exposure to cross-functional teams and global operations.
• Involvement in process improvement and automation initiatives.
• Contribution to strategic financial operations and audit compliance.
• Development of stakeholder management and reporting capabilities.

What skills you will learn

• Advanced cash flow forecasting and AR reporting techniques.
• ERP system navigation and reconciliation best practices.
• Lean/Six Sigma methodologies for process optimisation.
• Stakeholder engagement and cross-functional collaboration.
• Analytical tools for financial troubleshooting and reporting.

VOIS Equal Opportunity Employer Commitment

India:

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we’ll be in touch!

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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