CREDIT TO COLLECTIONS ANALYST - VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this role

We are seeking a Collections Analyst to join our Credit to Collections team in Ahmedabad. This role focuses on managing outbound calls to customers with outstanding balances, resolving queries, and ensuring timely payments. The position requires strong communication skills, attention to detail, and the ability to work independently while collaborating with internal teams such as Treasury, Accounts Payable, and local markets. Experience in collections and knowledge of Order-to-Cash processes are essential.

What you’ll do

Make outbound calls to customers with overdue balances and provide account information.Document all customer interactions and update account details accurately in the system.Follow up on commitments made during calls and ensure timely resolution of queries.Compile and analyse reports such as debt ageing, AR positions, and bad debt reports.Support local markets and ensure compliance with audit requirements and SOX controls.Liaise with internal teams including Treasury, AP, and leadership to resolve issues.Drive initiatives to reduce Days Sales Outstanding and revenue leakage.Contribute to process improvements through automation and Lean/Six Sigma techniques.

Who you are

Graduate or postgraduate in Finance (B.Com/Masters/Diploma).Strong understanding of Order-to-Cash processes and basic accounting principles.Proficient in Microsoft Excel for reconciliations and reporting.Excellent verbal and written communication skills.Experience in outbound collections calling and B2B customer handling.Analytical mindset with problem-solving capabilities.Familiarity with ERP systems (Oracle/SAP) is desirable.Ability to work independently, manage priorities, and meet deadlines.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

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What's in it for you

Opportunity to work in a global shared services environment with exposure to multiple markets.Be part of a team driving financial efficiency and customer experience improvements.Gain experience in advanced ERP systems and reporting tools.Work in a culture that values innovation, collaboration, and continuous learning.

What skills you will learn

Advanced Order-to-Cash process management.ERP systems (Oracle/SAP) and forecasting tools for cash flow prediction.Lean/Six Sigma techniques for process optimisation.Stakeholder engagement and cross-functional collaboration.Analytical and problem-solving skills for financial operations.

VOIS equal opportunity employer commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Follow us on social media and stay connected

LinkedIn: https://www.linkedin.com/company/vois/Facebook: https://www.facebook.com/voisglobalInstagram: https://www.instagram.com/voisglobal/Chat with our employees: https://lnkd.in/dpkrcvR2