Corporate Customer Consultant

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

• Manage inbound calls and emails from mobile and fixed customers within the assigned portfolio in a timely and efficient manner
• Handle customer enquiries, requests, and complaints end-to-end; ensure seamless coordination with relevant teams for cases not resolved at first contact and follow through to closure within agreed SLAs
• Proactively engage with customers through outbound calls; conduct customer visits supported by insights such as billing analysis, tariff structures, and campaign details
• Support the Sales Manager by joining customer visits, particularly during retention periods, and contribute to the overall customer management process
• Execute regular customer communications via outbound calls and emails, including health checks and dunning (debt reminder) activities
• Stay up to date with all operational processes, system updates, and knowledge changes; effectively utilise the Atlas knowledge platform and provide feedback on gaps and improvement areas
• Proactively identify potential risks, dissatisfaction drivers, and opportunity areas; escalate insights to the management team to enhance customer experience and service quality
• Promote Metro Ethernet, RadioLink, and Bulk & Fast SMS products via outbound communication channels; generate qualified leads for the Sales Manager by actively using the Red CRM system
• Ensure timely follow-up of missing documents and completion of all processes in full compliance with requirements
• Adhere to company and departmental policies and procedures, ensuring full compliance in all activities
• Reduce voluntary churn by providing tailored solutions and retention arguments to customers requesting service termination
• Manage and resolve complaints received through official channels such as BTK, Web BTK, CEO Office, Social Media, and other regulatory platforms in line with defined service targets

Who you are

• Higher education degree (Vocational School or University graduate)

• Strong analytical and reporting capabilities

• Proficient in preparing effective and impactful presentations

• Strong coordination and stakeholder management skills

• Demonstrates an analytical and solution-oriented mindset

• Excellent communication skills, with the ability to engage effectively across different stakeholders

• Advanced proficiency in MS Office applications

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

We like to keep them flexible:

• Vflexy: Flexible Benefits Program
• Hybrid working kit
• Ergonomic kit allowance
• Digital meal voucher
• Flexible transportation allowance.
• Employee assistance hotline & counselling
• Comprehensive and flexible private health insurance
• Discounted price deals for wide range of products & services

Plus, plenty more to enjoy!If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr

https://www.vodafone.com.tr/insan-kaynaklari

Instagram: https://www.instagram.com/vodafonekariyer/

Youtube: https://www.youtube.com/user/VFTurkiye

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.