Customer Experience Consultant

Job Description

APM Terminals

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

We are looking to hire a Customer Experience Consultant, to build strong and lasting relationships with customers and provide second-to-none customer service.
Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):

• Customer channel management
• Case Management
• Customer onboarding and relationship management
• Contract and dispute management
• All file management activities post booking
• Documentation
• System Updates
• Operational finance
• Proactive communication with customer service in case of exceptions
• Supporting Customer Service in customer query resolution and exception handling.

What we are looking for:

• Bachelor/Master's Degree with 1 - 2 years of relevant experience
• The ideal candidate will be a person who has strong business, market and customer understanding with a passion to delight the customer through service
• An individual at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. They possess skills developed through job-related training and on-the-job experience within a specific job discipline
• They have knowledge of standardized work routines and methods, general facts and information but may need support on non-routine problems

• An excellent team player

• Able to work under pressure

• Well organised, efficient and effective, with an eye for detail

• Strong interpersonal and communication skills

• Fluent in English (written and oral)

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.