At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
Kindly note that this is a fixed-term position.
Role purpose:
To coordinate the delivery and continuous improvement of Vodafone Group’s owned internal and external communications channels, ensuring that campaigns, stories and announcements reach the right audiences through effective planning, publishing, optimisation and performance insight.
Working within the Campaigns & Channels team, the role will manage agreed channel activity across Vodafone.com, social media and employee channels, collaborating with campaign, media, brand, HR, Foundation and market communications teams. The role will apply the established channels strategy and governance framework, provide recommendations based on audience and performance data, and coordinate colleagues and partners to deliver high-quality communications.
Key Accountabilities & Decision Ownership
Channel Governance
• Support the implementation and continuous improvement of Vodafone Group’s channels strategy
• Contribute to channel roadmaps aligned to business and campaign objectives.
• Ensure content is brand compliant and audience-focused across platforms.
Channel Management
• Coordinate the effective day-to-day management of Vodafone.com and Group-owned communications channels
• Manage channel planning, publishing and optimisation.
• Coordinate effective community management to support Vodafone’s reputation and improve audience and customer experience.
• Ensure effective integration of campaigns, corporate announcements, thought leadership and employee engagement content.
• Manage relationships with platform providers, agency partners and internal technology teams.
Campaign Activation
• Partner with campaign leads to deliver integrated channel activation plans.
• Ensure campaigns are amplified effectively across internal and external channels.
• Support senior leadership communications and major corporate announcements.
Performance & Insight
• Co-ordinate performance measurement and reporting across all channels and campaigns.
• Use analytics, social listening and audience insights to drive continuous improvement.
• Present clear recommendations and insights to senior stakeholders.
Stakeholder Management
• Build effective relationships with communications colleagues and senior stakeholders across Vodafone Group.
• Provide guidance and recommendations on channel best practice, audience engagement and content optimisation.
• Coordinate with market communications teams to maximise amplification opportunities.
Skills & Experience Required
• Strong relevant experience in communications channels, digital communications, social media or corporate communications.
• Proven experience managing large-scale corporate websites and social media platforms.
• Strong understanding of content strategy, audience engagement and digital storytelling.
• Experience delivering channel activity as part of integrated communications campaigns.
• Strong stakeholder management skills, with the confidence to work effectively with senior leaders.
• Strong analytical and performance reporting capabilities.
• Experience coordinating colleagues, agencies or delivery partners
• Exceptional written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
• Discretionary yearly bonus: 20%
• Company car: company funded car of £580 per month + private fuel or cash alternative of £630
• per month.
• Annual leave: 28 days + bank holidays + the opportunity to buy/carry over 5 days/year
• Charity days: 5 days/year
• Maternity/adoption leave: 52 weeks out of which the first 13 weeks are fully paid followed by 26 weeks of half pay and 6 months - working 4 days, getting paid 5
• Paternity leave: 16 weeks fully paid
• Private medical family plan: fully paid
• Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%.
• Access to: private dental, free health assessments, share save scheme
Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loan
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application\-adjustments/ for guidance.
Together we can.
