Change Management Support Engineer_VOIS

Role purpose

Manage changes opened by E2E Service Change Management customers

Key accountabilities and decision ownership:

• Be accountable for checking the level of quality of CRQs (documentation)
• Support Change owners during the preparation of changes
• Support the change owner to verify all impact of changes to the operated services within Vodafone
• Ensure that all change requests are properly evaluated and authorised by the relevant parties
• Recommend and execute improvement actions
• Be accountable for process compliance within the scope of change management
• Assign the CRQs to the proper pillar inside E2E Service Change Management organisation

Key performance indicators:

• Less change impact on life services
• Faster progress on changes

• Less diversity on change processes and tools

Core competencies, knowledge and experience:

• Change Management
• Service Management
• DC network Services
• Application Operations & Services

Must have technical / professional qualifications:

• 1-3 Years of Service Management relevant Experience
• Change Management (ITIL)
• Communication skills
• Change Management Processes knowledge

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