IT Operations Lead- VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced IT Operations Lead to oversee and manage IT operations within VOIS Egypt. This role ensures the implementation of VOIS-wide IT strategies locally, focusing on operational excellence, risk management, and business continuity. The individual will act as a key interface between service providers and local business units, ensuring systems availability and compliance with global standards.

What you will do

• Ensure all IT operations are carried out in a cost-effective and efficient manner.
• Improve operational management systems, processes, and best practices.
• Develop and enforce IT policies and procedures, including forecasting and budgeting.
• Monitor production KPIs and perform quality controls.
• Act as the escalation point between service providers and local business teams.
• Recruit, train, and supervise IT staff.

Who you are

• 7+ years of experience in IT Operations within an international IT service organisation.
• Strong knowledge of IT systems, including Windows OS, servers, firewalls, and network infrastructure.
• Practical experience in risk management and business continuity.
• Familiarity with standards such as ISO 20000, ISO 27001.
• ITIL Foundation certification (mandatory).
• MCSE certification (mandatory); CCNA/CCNP is a plus.
• Excellent English communication skills.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to lead IT operations in a global organisation.
• Exposure to international teams and cutting-edge technologies.
• A collaborative environment that values innovation and continuous improvement.
• Professional development through certifications and training.

What skills you will learn

• Advanced IT operations management and risk mitigation strategies.
• Leadership and team management in a multicultural environment.
• Expertise in global IT standards and compliance frameworks.
• Strategic planning and operational excellence in IT services.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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