Business Assurance Analyst

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

As a Business Assurance Analyst, you will be the analytical backbone of Vodafone Greece’s business assurance function. Your mission is to protect revenue, margin, and operational integrity by developing and operating automated controls, extracting and analyzing data from multiple systems, and driving continuous improvement. You’ll work hands-on with large data-sets and all relevant systems like CRM platforms, billing systems, and other enterprise applications, ensuring accuracy and efficiency across critical processes.

More specifically you will:

• Operate and Build Assurance Solutions: Design, implement, and manage automated 2nd line controls that monitor customer settings, transactional data, billing accuracy, and service usage trends.
• Hands-On Leakage Risk Analysis: Extract and analyze large datasets from CRM, billing, and other operational systems using SQL and BI tools. Detect anomalies, identify root causes, and propose corrective measures. Perform root cause and one-off analyses using advanced data analytics tools (including SQL and BI) to identify risks and communicate mitigation gaps to senior stakeholders.
• Business Partnering: Act as a trusted partner for first-line teams to resolve leakage issues, design new controls, and create transparency on required corrections. Collaborate across departments to embed assurance principles into processes.
• Data Source Management: Acquire and maintain relevant data sources for assurance activities. Ensure availability and quality of data in assurance activities.

Who you are

• A technical, curious problem-solver who enjoys working hands-on and building innovative assurance controls.
• Proven knowledge of telecommunication processes and systems like CRM, billing and others
• Strong analytical skills, leveraging a full spectrum of tools—from advanced Excel for ad hoc analysis and reporting to programming languages such as Python or R for scripting, automation, and sophisticated data analytics.
• Strong proficiency in SQL (or similar) for querying relational databases and handling large datasets.
• Familiarity with ETL processes, data integration, and working with APIs to connect systems is a plus.
• Proven ability to design and implement automated assurance controls, leveraging data analytics to detect and prevent leakage risks, experience with assurance control solutions is a plus.
• 6+ years of experience in telecommunications or similar industry, including at least 4 years in a similar technical role.
• University education in IT, statistics, or related field.
• Excellent communication skills and ability to collaborate across diverse teams and geographies
• Fluency in English and Greek

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Award-winning work environment -certified #1 Top Employer in Greece
• Competitive pay, bonus & remuneration package
• Private Health & Medical Insurance
• Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
• Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love
• Unlimited access to learning resources and trainings
• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
• Remote work equipment to help you create a comfortable, ergonomic workspace at home
• Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services
• Extra days off: Vodafone Day, Family Day, Volunteering Day
• Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
• Special employee offers and discounts

#LI-Hybrid #Vodafonespirit #Togetherwecan

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.