Business Analyst - Customer Products & Services

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Role purpose:

Identifying, analyzing, and documenting requirements to enable the delivery of strategic and operational initiatives. The analyst collaborates with cross-functional squads, product owners, stakeholders, and delivery teams to ensure that business value is clearly defined and delivered effectively.

Key Accountabilities:

• Perform requirements gathering & analysis Elicit and document business and technical requirements. Identifying potential gaps in submitted product documents and collaborating with POs to resolve;
• Act as the liaison between business stakeholders, product owners, and development teams to ensure shared understanding of objectives and solutions;
• Identify and assess opportunities for process enhancements, operational efficiencies, and automation;
• Participate in agile ceremonies such as sprint planning, daily stand-ups, retrospectives, and reviews. Collaborating with developers, and testers to translate requirements into viable user stories and acceptance criteria;
• Support decision-making with data analysis on performance metrics, and reporting insights;
• % of successful demand delivery against commitment;
• Reduce rework and/or project cost(s) through quality business analysis;
• Ensure proper usage of all tools and processes from all key stakeholders contributing for efficient controls.

What we are looking in you:

• Relevant diploma or degree in Information Systems Technology, or related field;
• Minimum 2 years of experience in Business Analysis or similar role;
• Professional certification in Business Analysis (e.g., CBAP, PMI-PBA) or Agile methodologies (e.g., SAFe, Scrum) is an advantage;
• Understanding of telecom systems and system architecture concepts;
• Comfortable working in fast-paced, agile environments with shifting priorities;
• Strong understanding of user needs and ability to translate them into value-adding solutions;
• Planning skills, team player, confident, Self-driven towards achieving goals;
• Ability to write and speak in fluently English and Portugues;
• GSM Knowledge (desirable); · Project Management experience (desirable);

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.