Bid Specialist-Manager

Job Description

About VOIS:

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About VOIS India:

In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

What you’ll do

Role purpose: To manage bids from qualification to submission or contracting, to provide process governance and support for the account team in bid preparation. To shape the deal strategy in order to maximize chances of winning the business. To ensure that bid and pre-sales commercial activities are managed in a timely manner, meeting the company's objectives and mitigating potential risks. To ensure that proposals satisfy both the customer's and the company's requirements and prepare the bid proposal for approval

Key accountabilities and decision ownership: • Is responsible for global (multi-country) and mid complexity, or single country and high complexity bids/ RFPs where mostly standard proposals suffice with limited bespoke elements; or supports Senior Bid Specialist on bids with higher complexity. Manages these bid projects/ RFP responses from qualification to submission or contracting, where limited bespoke solution and proposal content are required. • Identifies & briefs the staff to be involved, and ensures their focus and motivation. • Develops the bid project plan, including risk analysis & contingency planning. • Organizes and facilitates the bid kick-off and follow-up meetings, establishes a clear strategy (based on customer & competitive analysis), sets the list of actions and timelines together with the bid team. • Coaches and chases content contributors and interlocks with the quality team to improve proposals constantly, reviews and critiques content. • Ensures that all relevant processes are followed. Manages off-line approvals. • Builds the bid presentation. • Feedbacks new content to the Knowledge Base Manager.

Core competencies, knowledge and experience: • experience in bids & proposals – in purchasing and in sales • experience in customer facing negotiations (desired) • project management knowledge • commercial and sales experience, commercial acumen • facilitation skills • fluent English • excellent relationship builder • accuracy, attention to detail • analytical and decision-making skills

Key performance indicators: • win rate - to improve • proposal quality • profitability of winning proposal • quality of analysis and presentation • meeting deadlines • response time • customer satisfaction

VOIS Equal Opportunity Employer Commitment

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we’ll be in touch!