Application Support Manager

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Role purpose:
The Applications Support & Operations Manager is responsible for ensuring the stability, availability, performance, and effective operation of MAST’s business applications once they go live. This role manages all post-implementation support activities, including incident resolution, problem management, change and release coordination, system monitoring, data flow oversight, and vendor engagement.

Who you are

Key accountabilities and decision ownership :

1. Application Support & Issue Resolution
Own Level 1/2/3 application support, including troubleshooting, root cause analysis, and timely resolution of system incidents, defects, and user issues.

2. Operational Performance & Uptime Management
Monitor and report on system performance, availability, and data integrity; ensure proactive detection of issues and minimise downtime through effective operational controls.

3. Change, Release & Configuration Management
Coordinate, assess, and execute application changes, enhancements, configuration updates, and releases in alignment with change management and governance processes.

4. Vendor & Stakeholder Coordination
Act as primary operational contact for vendors, ensuring adherence to SLAs, timely delivery of fixes/enhancements, and effective communication with business stakeholders.

5. Continuous Improvement & User Experience
Identify opportunities to optimise workflows, improve efficiency, and enhance end-user experience through system improvements, training, and documentation.

Core competencies, knowledge and experience :
1. Strong understanding of application support processes, system operations, and integrated business platforms.

2. Experience in incident, problem, and change management within a complex operational environment.

3. Proven ability to analyse system issues, identify root causes, and implement long-term corrective measures.

4. Ability to work effectively with vendors, technical teams, and business stakeholders to coordinate application fixes, enhancements, and releases.

5. Excellent communication, documentation, and user engagement skills to support adoption and operational excellence.

Must have technical / professional qualifications:
• 5-8 years’ experience in application support, business systems management, or IT operations.

• Experience with enterprise applications, integrations, and data flows (APIs, ETL, or similar).

• Knowledge of ITIL principles (Incident, Problem, Change Management).

• Exposure to cloud-hosted applications and monitoring tools is advantageous.

• Relevant IT or business systems diploma or degree qualification (e.g., BSc IT, Information Systems, Engineering).

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.