Manager IT

Job Description

Job Description:

Key Responsibilities

• Ensure that Front Office team in AITC meet the desired SLA and other metrics
  
• Manage a team of Engineers by monitoring the workload and prioritizing incidents and requests to ensure rapid responses to business needs
  
• Stakeholder management and maintaining Business Relationship Management
  
• Work closely with cross functional teams to plan and execute IT Infrastructure projects
  
• Escalate issues and involve experts wherever required to resolve issues as quickly as possible
  
• Provide technology expertise and thought leadership with an emphasis on End User Experience.
  
• Driving Service Improvements for the IM Support team.
  
• Be accountable for effective utilization of End Users IT Infrastructure
  
• Refine and maintain policies, standards and technical processes.
  
• Create, maintain and improve measurements that enable the organization to achieve operational SLAs with respect to service performance, availability, security, risk, and compliance
  
• Prepare weekly/monthly status reports and management presentations
  
• End to end responsible for site IT infrastructure Digital security, incident reporting and security incident remediation management.
  
• Manage cross functional and vendor relationships associated with areas of responsibility.
  
• Develop technical knowledge of each system within the company in order to understand the technologies and services the IM Support team is responsible for.
  

• Maintain the end user devices and common infrastructure by ensuring up to date asset inventory
  
• Annual Operational Plan (AOP) Management: keeping in mind the forecast and business needs.
  
• Manage infrastructure Obsolescence (e-Waste) for front office and back office assets.
  
• Responsible for yearly FAR (Fixed asset register) verification annually and as and when required by auditors.
  
• Support the following applications and technologies for Digital
  
  • Operating System: Windows Server management, Windows 10, iOS and Mac OS
    
  • Google Workspace application
    
  • Devices like laptop, tablet, Virtual Desktops, Smartphone and iPad
    
  • Secured Printing Solutions
    
  • Meeting Room Support & special event support
    
  • Server, Storage, Network & WAN Infrastructure- basic support
    
  • Microsoft Operating System: Windows 10, Mac and iOS
    
  • Security Endpoint Products and solutions (AV, EDR, Proxy, DLP, VPN)
    
  • Enterprise Cisco Networking: LAN, WAN, Cisco call manager, DNS and Wi-Fi Technologies
    
  • IT Infrastructure Monitoring
    
  • CCTV Monitoring & Sipass Access card - IT Infra & Network Support
    
• Supporting the following applications and technologies for Training Media
  
  • myTeams MATe; VPT; FSA (Instructor cockpit); Cornerstone (E-learning); My TDS - Training Application
    
  • Briefing & Debriefing Facility support
    
  • Flight training & Maintenance training Classroom support
    
  • APT, Simulators & E-Library
    
  • Supporting trainees, pilots during course & E-test
    
  • Ensuring all guidelines are followed as per DGCA established process
    
  • Ensuring zero non-compliance during audits
    
• Supporting the following applications and technologies for Business Applications
  
  • Finance & Procurement Systems e.g. P11, Concur
    
  • HR Systems e.g. ADP, Zoho, Workday, Cornerstone
    
  • Security Systems e.g. SiPass, GuardTec
    
  • Legal & Compliance Systems e.g. MyIntegrity, Passfort
    

Qualification

• Technical graduate with 8 to 10 years of strong experience in IT Infrastructure and Services
  
• ITIL Foundation Certified
  
• Preference will be given to candidates having a Project Management and/or Agile certification.
  

Essential skills

• Collaborative approach - ability to work well with others and communicating effectively
  
• Problem solving strengths - ability to deal effectively with problems, this will involve understanding technical systems and processes to find solutions.
  
• Ability to break down processes into simple steps in order to find efficiencies and improvement to simplify, provide clarity, enhance delivery.
  
• Good organizational and planning skills, with attention to detail
  
• Motivated, with a positive (can-do) and enthusiastic attitude
  
• Good documentation skills, including writing policies and procedures
  
• Must be flexible in approach to work content and responsibilities
  
• Must be a self-starter and able to work with a minimum of supervision
  
• Must be able to manage the tasks and time based on their priority.
  
• Demonstrates a high level of commitment to end user experience.
  

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus India Training Centre Private Limited

Employment Type:
Permanent
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Experience Level:
Professional

Job Family:
Digital

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