UX/UI Designer

Job Description

We’re looking for a UX/UI Designer who goes one step beyond. Who is highly motivated and passionate about creating user centric, best in class digital experiences across web and app.

We’re looking for someone who knows how to design complicated functions simply, who understands the needs of real users and balance them with business requirements to create well rounded solutions. Someone who loves taking ideas from whiteboard sketches all the way through to beautifully crafted and polished UI.

If you think you’ve got what it takes, and you’re looking for an in-house role with fabulous benefits and incredible opportunities, then we’d love to hear from you. The role will primarily be based in our London, Birmingham, or Manchester office, with travel to our other offices for meetings, offsites, and social gatherings.

Here’s what you’ll be doing:

You’ll be joining as a UX/UI Designer and be a part of a group of seasoned creatives and specialists, specifically within our fast-moving and high-performing CRO (Conversion Rate Optimisation) Squad. This squad is dedicated to making small, incremental improvements in the Sales area, including Checkout, Trading, and Upper Funnel, with the main KPI of optimizing conversion rates.

You will be crafting best-in-class digital experiences that engage our customers and compel them to transact with us, ensuring they have a seamless experience through a high-priority digital transformation program. The role will involve

• CRO Focus: Collaborating closely with the CRO Squad to develop and test hypotheses based on problem statements, launching rapid A/B tests, and analyzing results to drive continuous improvement. Working to optimize the entire marketing process, ensuring trading operates as efficiently as possible.
• Research and Conception: Working on projects from initial research and conception to final designs and development implementation while maintaining our design system and ensuring ease of use and accessibility.
• User-Centric Design: Utilizing insights to ensure all experiences are fully user-tested and validated before and after launch, ensuring we always stay user-centric.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us

The must haves In order to be considered, you must have the following experience;

• Experience as a multi-disciplined Designer and have an obsessive attention to detail
• Solid and fluent proficiency in design tools such as Figma Sketch, Zeplin, InVision and Adobe CC
• Experience reading/ pulling data from Adobe Analytics/ UserZoom/ Session Camp is a bonus but not essential
• Experience in storytelling a vision through illustration of life-cycle states
• Experience in conducting user testing, remote and face-to-face
• Good understanding of A/B and multi-variant testing

The other stuff we are looking for

We'd also love you to bring;

• Experience in a transformational digital environment, telco experience is a bonus but not essential
• Understanding and experience of agile methodologies
• Personable, clear communication and presentation skills

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency based interview

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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