UX Researcher

Job Description

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.

We’ve been in Britain’s homes for over 200 years. Right now, we’re at a pivotal moment. As well as leading our customers through a once in a generation cost of living crise, we ‘ve big plans to our homes closer to Net Zero. That’s why we need an exceptional UX Researcher to get where we’re going. You will be working on a diverse portfolio of products under the two brands: British Gas and Hive – a smart home brand.

We are part of British Gas, namely Services and Solutions and Net Zero business units. We aim to provide our customers with a convenient, reliable, and affordable range of services that help them save money and energy while being greener. We're on a mission to revolutionize the way people interact with their homes, making them greener, simpler, and more affordable.

You will be part of a dynamic team of Product Designers, Services Designers and Researchers, passionate about delivering world-class experiences.

Location: You can work in London/home; we have people working all over the UK but also a range of office locations.

We have tailored our well-being & benefits package around our employees as follows:

• Competitive salary and bonus potential

• Employee Energy Allowance at 15% of the government price cap

• Pension scheme

• Company Funded Healthcare Plan

• 25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days

• Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance

What You'll Do

• Conduct user research to understand user needs, behaviours, and motivations, reporting to the Lead UX Researcher and helping to elevate the quality of UX research within organization

• Collaborate with designers, product owners, and our strategy team to inform product development, independently prioritizing, scoping, and planning research activities

• Communicate research findings effectively to stakeholders, including clear and concise presentations and reports tailored to different audience levels

• Utilize a range of qualitative and quantitative research methods, extracting meaningful insights from data to inform product decisions

Who You Are

• A passionate UX researcher with a deep understanding of user-centred design principles and empathy for user needs

• Possesses proven experience conducting user research, including usability testing, in depth interviews, diary studies and surveys

• Demonstrates strong analytical skills to interpret data, identify patterns, trends, and anomalies

• Captivates audiences with clear, concise, and persuasive presentations

• Excels at collaborating effectively within a cross-functional team

Minimum Qualifications

• Bachelor's or a Master’s degree in Human-Computer Interaction, Psychology, Design, or a related field

• Minimum of 2 years of experience conducting user research for digital products or services within a research team

• Excellent communication and presentation skills

• Ability to work independently and collaboratively within a cross-functional team

Preferred Qualifications: Experience with diary studies

We are proud to be recognised as a disability-confident employer. Our customers come from a variety of different backgrounds, and so do we. We hire great people from all walks of life, not just because it’s the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone. We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women.

Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs.

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.