Technical Specialist - Interconnect/Mediation/OSS/BSS

Are you an experienced technical professional with deep expertise in interconnect systems, mediation platforms, and OSS/BSS environments? We are seeking a proactive and detail-focused Technical Specialist to join our Core IT team within the CIO Directorate, where technical leadership and service excellence are at the heart of what we do.

You will help support and improve our telecom billing systems. This role will focus on working with Unix-based platforms, Oracle databases, mediation systems, and running interconnect billing processes. The right candidate will be crucial in monitoring systems, validating data, solving issues, and fine-tuning performance to ensure everything runs smoothly and revenue is processed accurately. .

Key responsibilities include supporting mediation systems to ensure the accurate and timely processing of call and data records, handling interconnect billing activities such as reconciliation, reporting, and partner settlements, and carrying out root cause analysis to resolve both system and data issues. You’ll also play a central role in full lifecycle testing, from unit to integration and performance testing, whilst collaborating closely with cross-functional teams to support system upgrades and strategic projects.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

• Previous demonstrable experience working in a similar Technical Specialist role in a complex technical and stakeholder environment
• Experience of working directly with OSS/BSS systems, with plenty of hands-on experience in supporting, maintaining, and improving them in real-world telecom environments
• Extensive experience working with Unix/Linux environments and writing shell scripts
• Highly experienced and confident in writing and managing sophisticated queries, procedures, and scripts using Oracle SQL and PL/SQL
• Experience in working with different teams and external vendors, technical or not, to get things done, meet department goals, and deliver projects and tasks, even when under pressure or facing tight deadlines
  
  

The other stuff we are looking for

We'd also love you to bring;

• Ability to work with competing priorities
• Great organisational skills
  
  

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a personality profile assessment, followed by a technical and competency-based interview.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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