Digital Applications Support Specialist

Job Description

What will you do

• Responsible for digital layer integration and ensure that alarms, incidents, changes & technical complaints/reconciliations are been followed and addressed as per agreed processes and SLA
• Responsible for operation activities of Corporate Applications
• Ensure all customer complaints tickets/calls resolution according to the agreed SLA. Manage and guarantee system performance and availability according to target KPIs.

Job Responsibilities

Key accountabilities and decision ownership

• Monitor production systems and services to ensure SLAs and other quality metrics are being met.
• Ensure strict adherence to SLA when dealing with customer tickets/calls
• Troubleshooting application errors and performance tuning, create proactive /preventive maintenance proposals
• Work with other technical staff to ensure connectivity and compatibility between systems
• Work with vendors/partners to resolve complex problems
• Provide technical support and problem resolution for applications and operating systems
• Release deployment execution and integrated planning
• Assist in testing phase on selected projects.

Who you are

Core competencies, knowledge and experience:

• Experience handling IT service operations for Telco charging, ERP, CRM Solutions, BI etc.
• Extensive experience in handling customer complaints, system incident and problem management processes.
• Good knowledge of Linux, Java, MySQL, Mongo , Postgres.
• Experience with Cloud platforms (AWS, GCP, OpenStack etc)

Must have technical / professional qualifications:

• Hold a relevant degree on Computer Science, Engineering, or IT
• Excellent knowledge of English (speaking and writing)

What's in it for you

Your journey with us is not just a job; it's a pathway to personal and professional development. We provide endless opportunities for learning, skill enhancement, and career advancement, ensuring that you're always empowered to reach your fullest potential.

Our culture is our pride. We foster an environment where every voice is heard, ideas are valued, and teamwork is celebrated. Together, we create a supportive and inclusive atmosphere that fuels collective growth and achievement.

We take pride as well in our Comprehensive Benefits Package, where you will be able to find:

• All Necessary Devices: From laptops to mobile devices, we equip you with the tools you need to excel in your role, whether you're in the office or on the go.
• Health & Life Insurance: Your well-being matters to us. We offer comprehensive health and life insurance coverage to safeguard you and your loved ones.
• Additional Compensation Based on Performance: We recognize and reward your hard work and dedication through performance-based compensation, ensuring that your contributions are duly acknowledged and valued.
• Private Pension: Plan for your future with confidence. Our private pension scheme helps you build a secure financial foundation for the years ahead.
• And More: Beyond the essentials, we offer a diverse range of additional benefits that enhance your work-life balance, support your personal growth, and enrich your overall experience with us.
  

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognize and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.