Service Transition Specialist

Job Description

We have exciting new opportunities for Service Transition Specialists to support and manage the seamless transition of project deliveries into Virgin Media O2 Service Management and Operational teams!

As part of the Service Transition Team within the CTO division, you'll be collaborating with project teams and service transition partners, building and maintaining robust relationships, to successfully assure the design and readiness of the agreed projects, identifying and implementing continual service improvement activities. You will have responsibility for ensuring that impact assessments are completed, acceptance criteria are identified, and all such requirements are delivered to relevant stakeholders in line with the service transition framework and process.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience:

• Knowledge and understanding of ITIL service design and transition functions
• ITIL certification (minimum to foundation level) in the relevant ITIL V3 Service Lifecycle or Service Capability modules
• Demonstrable understanding of technology operations and business processes
• Strong issue management and resolution skills
• Excellent written and verbal communication skills, including the ability to relate effectively to users at all levels and careful attention to detail
  
  

The other stuff we are looking for

We'd also love you to bring:

• Previous service management or transition experience
• Ability to work collaboratively and build strong working relationships
• Knowledge and experience of project methodologies i.e., Agile, Prince 2
• High degree of flexibility and ability to manage multiple tasks and deadlines
• Ability to manage conflicting priorities effectively and make decisions in pressurised situations
  
  

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency based interview incorporating a presentation.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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