Senior Digital Service Product Manager

Job Description

About The Role
As an ecare Product Manager, you will support the development of our ecare platform by shaping and communicating an inspiring vision and cohesive product strategy. Your role involves driving product enhancements and new product ideas through qualitative research, data analysis, experimentation and through to delivery.
You will also prioritise and manage digital demand across the business, collaborating with creative and development squads to ensure smooth delivery. This includes managing resources, budgets and communication to align priorities with business objectives.
Additionally, you will monitor the ecare landscape to identify opportunities that offer a competitive edge or enhance the digital experience and oversee the end-to-end management of third-party capabilities. You will also provide early consultation to business areas, guiding execution methods and setting realistic expectations based on budget, size and complexity.
We are looking for someone passionate about our business, products, and customers, with a commitment to exceptional execution and continuous improvement in customer experience.
Who we are The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent.
Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.
Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates.
So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves In order to be considered, you must have the following experience;

• Product Management or Product Owner experience
• Experience of BAU product delivery
• Experience of agile and scrum
• Experience of delivering product enhancements on customer facing products
• Experience of digital products (web, app etc)

The other stuff we are looking for We'd also love you to bring;

• Experience in the eCare or Digital Service space
• Telco experience
• Experience of Product Strategy
• Experience of delivering innovation
• Digital ecommerce

What's in it for you Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day.
We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to.
These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Next steps If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include communication from the recruiter - Samantha Lee - Bates .
When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward.
We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check.
Your recruiter can provide you with more information if needed. Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.
LI - SL1