Product Owner

Job Description

About the Role
6 Month Fixed Term Contract, hybrid role, commutable to London

This role offers a unique opportunity to join a team of forward-thinking innovators who are determined to reshape the way our company serves its customers. We're not just rethinking products and services—we're challenging legacy ways of working and driving a culture of "get stuff done." Our mission is to develop new offerings to the evolving needs of our customers.

If you thrive in fast-paced environments, love breaking barriers, and are ready to think creatively, this is the role where you'll learn and grow like never before.

The Product Owner will act as the link between the development team and the partners, ensuring that the product being built is to an outstanding standard and meets the requirements set out. In this role, you'll be passionate about driving a digitally enabled commercial strategy and self-serve functionality through the online channel.

Leading a cross-functional squad (e.g., digital designer, BA, copywriter, UAT, front end dev, etc.) to build functional requirements for the full customer experience across digital and physical channels within a lifecycle stage (acquisition, onboard, use, grow, continue).

You will be accountable for the E2E customer experience of a specific product lifecycle stage, refining functional requirements and CX principles based on best-in-class benchmarking. Also be collaborating with team members to ensure that key enablers and capabilities are delivered.

The successful candidate must evidence experience of operating at pace, with ambiguity, and be comfortable taking care of fast paced, constantly evolving priorities as part of hard-working team.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

• Experience working as a Product Owner forward-thinking organisation
• Experience applying a test and learn approach to product evolution
• Performed a role previously practicing digital–first methodology with the latest toolsets and analytically-focussed setup. Experience and backlog management with Jira is needed.
• Experience working with data science products before

The other stuff we are looking for

We'd also love you to bring;

• Experience working in Agile
• Extensive experience within customer experience role and proven ability to deliver improvements. Commercial and customer-focused mindset
• You’ll need to be an innovative and creative thinker, with the ability to apply analytical rigour and problem-solving skills to your product
• You have a strong passion for doing thing right for customers, creating seamless experiences and designing product platform strategies.
• Be comfortable working with fast paced, constantly evolving priorities

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include communication from the recruiter - Samantha Lee - Bates.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

LI - SL1