Virgin Media O2 • Birmingham, London, Manchester, Peterborough, Reading

Next Gen Platforms and Processes Trainer

Employment type:  Full time

3–4 days/week at home

A little flex time

Job Description

Calling all Training Trailblazers!

Are you ready to take the reins as our Next Generation Trainer extraordinaire?

Join our dynamic team and spearhead the end-to-end training journey, from planning to delivery! As our Training Guru, you'll be the driving force behind bringing our transformed processes and platforms to life for our users. Whether it's through online tutorials, face-to-face sessions, 1-2-1 mentoring, or handy reference materials, you'll be there every step of the way.

We're on the lookout for someone who's as multi-skilled and versatile as they come. If you're ready to dive headfirst into all divisions and end-to-end customer journey business processes and platforms, then we want to hear from you,

Let's revolutionize training together—apply now and let your training prowess shine.

Who we are The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

  • Proficient in partner management, with an ability for nurturing relationships at every level of the organization.
  • Consistently successful in coordinating, sourcing, and delivering training programs sought at developing technical or digital skills.
  • Skilled in quickly building trust and adapting personal approach to connect with diverse individuals and navigate various situations within the organization.
  • Proven track record of optimally managing conflicting priorities, partner and colleague expectations, while encouraging positive relationships.
  • Familiarity with Salesforce and a readiness to gain proficiency in additional platforms as needed.
  • Bringing a consultancy approach to the table, ensuring the identification, design, and delivery of tailored solutions under project management governance.
  • Experienced in user-led experience design, promoting and sustaining behavioral change. A reliable teammate committed to supporting peers and the broader function, including stepping in for the Training Lead when required.
  • Proven ability to thrive in a fast-paced environment, delivering training packages across multiple projects and workstreams using Agile and Waterfall methodologies.

The other stuff we are looking for We'd also love you to bring;
Develop and deliver training programs to support the Programme, fostering a learning culture and empowering colleagues to take ownership of their development. What's in it for you Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a two stage interview process

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.


Company benefits

Enhanced maternity leave – 26 weeks at full pay
Enhanced paternity leave – 14 weeks at full pay
Adoption leave – 26 weeks at full pay
Shared parental leave
25 days annual leave + bank holidays
Enhanced sick pay
Pregnancy loss leave
Teambuilding days
Open to part time work for some roles
Mental health platform access
Birthday off
Carer’s leave
Meditation space
Faith rooms
In office catering
Volunteer days
Employee discounts
Open to job sharing
Buy or sell annual leave
Cycle to work scheme
Life assurance
Financial coaching
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Working at Virgin Media O2

Company employees


Gender diversity (male:female)


Office locations

Flexible; Primary Locations Hammersmith & Reading

Hiring Countries

United Kingdom

Awards & Achievements

3rd – Large companies

3rd – Large companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023
2nd – Large companies

2nd – Large companies

Flexa100 2023

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