Virgin Media O2 • Manchester

ITSM Change and Deployment Specialist

Employment type:  Full time

4 days/week at home

A little flex time

Job Description

This role is part of the Tesco Mobile team and will be based out of the Tesco Mobile in Manchester! Please note we are flexible with location but you will need to be in the Manchester office at least once a fortnight.

We are looking for an ITSM Change & Deployment Manager to manage and govern regular IT Change delivery across Tesco Mobile and partners, ensuring availability across all Tesco Mobile IT applications and services during and following IT change delivery.

This person will be responsible for governing and coordinating key aspects of IT change and deployment, ensuring early impact assessment, communications to protect BAU IT service function across the TM estate, managing the business-wide IT change deployment schedule, holding CDB’s, overseeing audit activities, ensuring stakeholder engagement and minimising potential for negative impact. The role also has a responsibility to continuously drive and extend the RFC (Request for Change) policy and control across internal and external departments, ensure adherence to IT Change processes through management reporting and governance. In this role you will also be responsible for supporting audit related activity for operational change management.

Who we are Tesco Mobile is a totally unique business, a 50/50 joint venture between VMO2 and Tesco that launched back in 2003 and has gone from strength to strength as we’ve launched into new services, markets and customer propositions.

Tesco Mobile has more than 5 million customers and is award-winning, instilling agile methodologies and cultivating a fantastic can-do attitude across it's teams. We're always on the lookout for the best talent, be that from our two shareholders or the wider industry.

Working at Tesco Mobile means being employed by one of our joint venture shareholders – Virgin Media O2 or Tesco Mobile, our Head Office vacancies are advertised under both brands. Our culture is uniquely Tesco Mobile with a great sense of community, but with all the benefits of working for one of the shareholders as well. We pride ourselves on being a company where everyone’s welcome and truly feels able to be themselves. We not only celebrate diversity but recognise the value and opportunity it brings in helping us to care for human connection – we are supermarket mobile!

The must haves In order to be considered, you must have the following experience;

  • Experience / understanding of working in an ITSM function, familiar with common ITSM methodologies and IT Infrastructure change management
  • Strong communication skills and the ability to articulate IT change delivery and impact across the business
  • A broad understanding of IT Infrastructure platforms, service/system components, IT design & development with good knowledge of data flows
  • Experience with IT support in a corporate environment
  • Independence and confidence with the ability to work alone and in a high pressure environment for long periods

The other stuff we are looking for We'd also love you to bring;

  • Flexible approach to location and hours of operation. To support work outside of core business hours and off-site when required
  • Experience of working with internal business and external stakeholders at all levels.
  • Experience with working in Agile delivery teams
  • Knowledge of IT delivery and test strategies /approach

What's in it for you Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Tesco Mobile means you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

We're all about hybrid working here, so expect to have a base location where you'll have the right facilities to enable amazing collaboration and quality time with your team, alongside all the right kit to work from home too.

Next steps If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a Recruiter screen, followed by a competency based interview. .

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. Thanks for your patience and for showing an interest in joining the Tesco Mobile family.


Company benefits

Enhanced maternity leave – 26 weeks at full pay
Enhanced paternity leave – 14 weeks at full pay
Adoption leave – 26 weeks at full pay
Shared parental leave
25 days annual leave + bank holidays
Enhanced sick pay
Pregnancy loss leave
Teambuilding days
Open to part time work for some roles
Mental health platform access
Birthday off
Carer’s leave
Meditation space
Faith rooms
In office catering
Volunteer days
Employee discounts
Open to job sharing
Buy or sell annual leave
Cycle to work scheme
Life assurance
Financial coaching
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Working at Virgin Media O2

Company employees


Gender diversity (male:female)


Office locations

Flexible; Primary Locations Hammersmith & Reading

Hiring Countries

United Kingdom

Awards & Achievements

3rd – Large companies

3rd – Large companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023
2nd – Large companies

2nd – Large companies

Flexa100 2023

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