Commercial Lead

Job Description

We are seeking an experienced and dynamic Commercial Lead to take responsibility for driving the commercial strategy within the Channel Partners team here at Virgin Media O2. About the team…

• A fast-paced business delivering a range of indirect mobile solutions to our existing and new customers.
• Channel Partners work with a portfolio of partners who carry our brand to market. Managing a significant proportion of our business customers, we are responsible for driving profitable net customer growth and new product penetration.

You will be overseeing a portfolio of partners who acquire business mobile customers for VMO2, taking responsibility for crafting and implementing the commercial strategy to drive revenue growth, strengthen partner relationships, and ensure mutual success.

This role is critical in aligning partner activities with the company’s business objectives, optimising partner performance, and growing the partner network. Working closely with internal teams to ensure seamless collaboration and support for partner initiatives, will ensure you maintain a strong focus on market trends and competitive dynamics.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

The must haves

Proven track record of recognising and driving initiatives focused on continually improving the Channel Partner area, which includes removing obstacles and inefficiencies, enhancing services provided to our partners, and challenging existing norms.

• A strong understanding of commercial principles encompassing key business concepts such as profit margins, pricing strategies, market dynamics, and the cost-benefit analysis of business decisions.
• Strong analytical and problem-solving abilities, with expertise in analysing raw data, uncovering key insights, identifying patterns, and simplifying complex information into a clear, compelling narrative for stakeholders.
• Demonstrated experience in a dynamic trading environment, with responsibility for near and long-term budgeting and forecasting, identifying growth opportunities, and mitigating risks.
• Strong negotiation and influencing skills, with a track record of successful contract negotiations.
• Proven ability to 1) actively listen to customers and gather feedback to gain insights into their preferences, problems, and expectations, and 2) clearly delineate responsibilities and assign tasks to the appropriate individuals (including third party support), ensuring seamless transitions and maintaining high service quality without negatively impacting the Partner experience.

The other stuff we are looking for

• Mobile/technology industry knowledge and experience
• Project Management and organisational Skills

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency interview with the Hiring Manager.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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