Virgin Media O2 • Birmingham, Leeds, London, Manchester, Reading

Business Customer and Sales Manager

Employment type:  Full time

3–4 days/week at home

A little flex time

Apply now

Job Description

Join us for an exceptional opportunity as a Business Customer & Sales Manager, where you will develop a team of Customer Success & Business Development Managers in driving profitable revenue growth in the Enterprise sector within a defined vertical or region.

As part of your role, you will lead all aspects of the effective management, development, and mentor of all direct reports, ensuring the highest levels of integrity are upheld. You will align all activities with the Enterprise and wider business goals to achieve financial targets and key performance indicators through your team.

The primary responsibilities for this role involve achieving sales targets from designated accounts, generating and converting leads, safeguarding revenue through running in-life customer events, and providing customers with support and mentorship to optimize their use of our products and services.

You will also lead engagement with critical team member organizations and senior executives across the region, enhancing our credibility within the defined geography or vertical. This involves understanding and analyzing both the Telco & Techco, as well as Enterprise market trends & opportunities, and incorporating them into the Regional/Vertical Development Plan.

Additionally, you will be responsible for accurately reporting sales pipeline creation, forecasting, and performance for the region, and promoting the regular adoption and use of appropriate materials such as Deal Sheets, Account Plans, and Close Plans.

This role offers a dynamic environment where you can drive impactful change and shape the future of Virgin Media O2 Business.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the biggest companies too.

Diverse, impactful teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer, and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

  • Validated sales leadership skills with robust examples of generating opportunities and retaining revenue from large customers with annual revenues exceeding 250k+.
  • Possess sales and commercial savvy along with the ability to own the performance of customer accounts and teams through critical metrics, root cause analysis, and feedback strategies.
  • Implement improvement initiatives with a focus on progressive candor!
  • Consistent record of excelling in goal-oriented environments under pressure, ensuring top-notch performance through effective collaboration across virtual teams and leading ambitious priorities.
  • Outstanding communication and relationship-building skills with internal and external customers!
  • Successfully lead and run highly engaged customer-focused teams.
  • Extensive experience in developing and driving regional/vertical sales strategies within the Telco/Mobile sector marketplace.
  • Proficient in recruiting, leading, and retaining diverse teams while balancing multiple sophisticated customer relationships and bids.
  • Uphold the highest standards of excellence.
  • Demonstrated structured and professional leadership in leading regional teams, including expertise in sales techniques, sales cycles, and forecast/pipeline management.

The other stuff we are looking for

We'd also love you to bring;

  • Product knowledge including SD Wan, Unified Comms, Cloud Voice, Data, Lan & Mobile.

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

f we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are a three stage interview process which includes a thirty minuter pre-screen, competency and Director introduction meeting.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.


Company benefits

Enhanced maternity leave – 26 weeks at full pay
Enhanced paternity leave – 14 weeks at full pay
Adoption leave – 26 weeks at full pay
Shared parental leave
25 days annual leave + bank holidays
Enhanced sick pay
Pregnancy loss leave
Teambuilding days
Open to part time work for some roles
Mental health platform access
Birthday off
Carer’s leave
Meditation space
Faith rooms
In office catering
Volunteer days
Employee discounts
Open to job sharing
Buy or sell annual leave
Cycle to work scheme
Life assurance
Financial coaching
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Working at Virgin Media O2

Company employees


Gender diversity (male:female)


Office locations

Flexible; Primary Locations Hammersmith & Reading

Hiring Countries

United Kingdom

Awards & Achievements

3rd – Large companies

3rd – Large companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023
2nd – Large companies

2nd – Large companies

Flexa100 2023

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