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Virgin Media O2 • London, Manchester, Reading

Senior Platform Manager - Retail Technology Operations

Employment type:  Full time

4 days/week at home

A little flex time

Apply now

Job Description

Senior Platform Manager – Retail Technology Operations

This is a critical leadership role reporting to the Head of Application Operations governing the delivery of IT application and business services to the customer. This role will have accountability for assuring the operational management and end-to-end service delivery of all applications delivered by our internal teams and third-party suppliers.

Working with Leaders across the wider CTO/CIO domain you will be expected to achieve the highest levels of service excellence for VMO2 customers. We are looking for a candidate that demonstrates a relentless focus on service and a deep understanding of how technology and service deliver outcomes for our customers.

The role would be well suited for a candidate with a technical background comprising both infrastructure and applications, with proven ability leading teams of 10-20. Experience and understanding of telecoms retail operations would be highly advantageous.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

  • Technically highly capable with an extensive background in Operational and Service Management.
  • Experienced in delivering IT service using multiple methodologies, i.e., Waterfall, Agile
  • Experience in a service delivery environment where the product and service are heavily dependent on IT platforms and rapidly evolving technology.
  • Significant experience in leading development and support teams in a dynamic and fast-paced, global environment
  • Strategic and objective decision making demonstrating balanced consideration of technical and business issues, and individual and team goals
  • Exceptional understanding of the budgeting cycle including the ability to work with the Finance and other Senior leaders on organizational planning and strategy for 3–5-year outlook.

The other stuff we are looking for

  • Exceptional understanding of the budgeting cycle including the ability to work with the Finance and other Senior leaders on organizational planning and strategy for 3–5-year outlook.
  • Strong track record of overseeing complex IT environments with experience in the communications sector
  • The ability to continually monitor and improve applications and platforms developing a fully lifecycle ethos.

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency based interview.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.


Company benefits

Enhanced maternity leave – 26 weeks at full pay
Enhanced paternity leave – 14 weeks at full pay
Adoption leave – 26 weeks at full pay
Shared parental leave
25 days annual leave + bank holidays
Enhanced sick pay
Pregnancy loss leave
Teambuilding days
Open to part time work for some roles
Mental health platform access
Birthday off
Carer’s leave
Meditation space
Faith rooms
In office catering
Volunteer days
Employee discounts
Open to job sharing
Buy or sell annual leave
Cycle to work scheme
Life assurance
Financial coaching
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Working at Virgin Media O2

Company employees


Gender diversity (male:female)


Office locations

Flexible; Primary Locations Hammersmith & Reading

Hiring Countries

United Kingdom

Awards & Achievements

3rd – Large companies

3rd – Large companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023
2nd – Large companies

2nd – Large companies

Flexa100 2023

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