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Application Operations Manager – Retail Applications
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Autonomy
Location flexibility
Hours flexibility
Job Description
This is a critical leadership role reporting to the Head of Application Operations governing the delivery of retail IT applications and business services. This role will have accountability for assuring the operational management and end-to-end service delivery of all retail applications delivered by our internal teams and third-party suppliers.
Working with Leaders across the wider CTO/CIO domain you will be expected to achieve the highest levels of service excellence for VMO2 customers. We are looking for a candidate that demonstrates a relentless focus on service and a deep understanding of how technology and service deliver outcomes for our customers.
The role would be well suited for a candidate with a technical background in applications and infrastructure, with the ability to lead technical teams. Experience of retail or telecoms operations would be advantageous.
The team will cover the following applications and exposure to any of the following would be advantageous;
- CRM & COM
- Billing, Rating, Payment & Credit management
- Mediation & Interconnect
- Product Management / Catalogue
- Mobile activation
- Mobile Sales
- RTC
Who we are
The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.
Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.
Together, we are Virgin Media O2, and we can't wait to see what you can do.
Accessible, inclusive and equitable for all
Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves
In order to be considered, you must have the following experience;
- A Technical background in application management
- A background in Operational and Service Management.
- Experienced in managing applications with a breadth of technical understanding
- Experience in a service delivery environment where the product and service are heavily dependent on IT platforms and rapidly evolving technology.
- Experience in leading development and support teams in a dynamic and fast-paced, global environment
The other stuff we are looking for
- Exceptional understanding of the budgeting cycle including the ability to work with the Finance and other Senior leaders on organizational planning and strategy for 3–5-year outlook.
- Strong track record of overseeing complex IT environments with experience in the communications sector
- The ability to continually monitor and improve applications and platforms developing a fully lifecycle ethos.
What's in it for you
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Next steps
If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency based interview.
When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
#LI-MC2
Company benefits
We asked employees of Virgin Media O2 what it's like to work there, and this is what they told us.
Working at Virgin Media O2
Company employees
Gender diversity (male:female)
Currently Hiring Countries
United Kingdom
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