Virgin Media O2 • United Kingdom

Account Director - Wholesale Fixed

Employment type:  Full time

4 days/week at home

A little flex time

Job Description

We are seeking a dynamic Account Director to manage new business and existing revenue for a select number of Strategic Carrier Partners at VMO2 Fixed Wholesale! The ideal candidate will excel in building strong customer relationships and driving business growth, maintaining, and elevating customer happiness while representing our products and services. This role involves leading virtual teams across pre-sale, delivery, and in-life stages to ensure customer and account success.

We are looking for a new business hunter with a strong business development mentality, excellent senior partner management, and a deep understanding of the Fixed Wholesale telecoms' market, specifically Carrier and Infrastructure Builders. As a Account Director will also be accountable for contributing to an excellent Net Promoter Score (NPS) by driving team efforts toward customer excellence!

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the biggest companies too.

Diverse, impactful teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

We are an equal opportunities employer, and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

  • Demonstrable ability to create and implement account development plans aligned with strategic carriers’ business aspirations.
  • Proven record of driving creative market opportunities with partners that improve strategic business and revenue diversity.
  • Experience in meeting New Business and Revenue targets while managing existing contracted bases and encouraging significant growth in strategic carrier accounts.
  • Proven track record of building and managing senior stakeholder relationships within named accounts to develop, maintain, and grow contracted revenue streams.
  • Demonstrable experience in negotiating contract renewals professionally and timely to minimize revenue and profit erosion.
  • Experience in managing pipelines to ensure appropriate focus on identified and forecasted opportunities.
  • Experience in constructing cases and justifying CAPEX/OPEX spend and resource allocation.

The other stuff we are looking for

We'd also love you to bring;

  • Experienced in market awareness and critical thinking.
  • Experience liaising at a senior/board level.
  • A hunter mentality.
  • Proven and outstanding sales and account management experience.
  • Ability to understand new products and the significance of market trends.

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include two stage interview process.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.


Company benefits

Enhanced maternity leave – 26 weeks at full pay
Enhanced paternity leave – 14 weeks at full pay
Adoption leave – 26 weeks at full pay
Shared parental leave
25 days annual leave + bank holidays
Enhanced sick pay
Pregnancy loss leave
Teambuilding days
Open to part time work for some roles
Mental health platform access
Birthday off
Carer’s leave
Meditation space
Faith rooms
In office catering
Volunteer days
Employee discounts
Open to job sharing
Buy or sell annual leave
Cycle to work scheme
Life assurance
Financial coaching
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Working at Virgin Media O2

Company employees


Gender diversity (male:female)


Office locations

Flexible; Primary Locations Hammersmith & Reading

Hiring Countries

United Kingdom

Awards & Achievements

3rd – Large companies

3rd – Large companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023
2nd – Large companies

2nd – Large companies

Flexa100 2023

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